Zapiet ‑ Pickup + Delivery
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Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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This app has gotten better and better, and support has really been amazing (truly helpful and quick). We had some issues starting out, but now I can't imagine what we'd do without this app!
Thank you so much for sharing such a thoughtful review. I’m really glad to hear that things have continued to improve for your store and that our support team have been able to help along the way. It means a lot to know that Zapiet - Pickup + Delivery has become such an essential part of your setup.
If you ever run into anything else or need further assistance, please don’t hesitate to reach out.
Warm regards,
Jessica
This app integrates so well that now we can't imagine any other way! The support team is quick to respond with deep investigations when necessary, an answer is always closeby. Extra thanks to Stephanie, went above and beyond!
Hi Wan,
And thanks for the kind words!
We're glad we were able to get our app's notifications working and tweaked for your business' needs.
And we're always happy to go the extra mile for our merchants!
Cheers,
Steph
We have been using Zapiet for years. It has always been a great app for us. Stephane has always been super helpful in assisting with any issues that may arise and are very quick in getting back to us! Great experience. Thank you.
Hi,
Thank you for the fantastic review! We really appreciate it.
It was my pleasure to help you and I’m very glad we were able to quickly diagnose the issue and get your local delivery checkout working smoothly again.
Please don't hesitate to reach out if you ever need anything else!
Best,
Steph
User experience and customer service are great! It makes all pickup and delivery orders easy to manage.
Update after a couple of years, their customer service is exceptional, they are always willing to help and are very professional
Hi Karen,
Thank you so much for your kind words and for being a long-time user of our Zapiet - Pickup + Delivery app! We're thrilled to hear that managing your pickup and delivery orders has been easy and that you've had a great experience with both the app and our support team.
It was also a pleasure helping you block off specific local delivery slots for certain days to better match your schedule. We're glad we could get that set up for you!
It means a lot to us that even after a couple of years, our customer service continues to stand out. We're always here to help whenever you need us.
We truly appreciate your continued support!
Warm regards,
Jessica
The app does everything it promises to do, and support has been awesome. It really helped deal with the issue of pickups vs. local deliveries vs. shipping since we do all three. Highly recommended. Support from Genesis was very helpful.
Sandy was excellent at working through a problem we were having with internal notifications and resolved the issue for us once we'd managed to track down what was causing it. The team is always thorough and happy to help and I would highly recommend them.
Hello Nicola,
It was a pleasure working with you today. We made a great team !
Thank you for these kinds words. Don't hesitate to write me back, if I can help with anything.
All the best,
Sandy
Betty was incredibly helpful and a true lifesaver. She explored every possible cause of the issue until she identified the root of the problem. On top of that, she took the time to teach me how to handle it myself in the future. I really appreciate her patience, expertise, and thorough approach.
Hi there!
Thank you so much for your amazing review! It was truly a pleasure helping you out. Remember, if you ever need a hand, just drop us a message anytime, we’re always here for you!
Best regards
Betty
This app has worked very well for our business. The settings allow flexibility to customize as we need, and support has been fantastic when we do have questions or needs. Salaj was very helpful troubleshooting an issue that arose from an inadvertent error that would have taken us a while to find.
Hi Beth,
Thank you so much for the 5-star review! I’m really glad I could assist in troubleshooting the issue and help get everything sorted. We were able to resolve the problem with shipping and pickup not being visible on the cart page.
If you ever need any further assistance, feel free to reach out anytime. We’re always here to help!
Warm regards,
Salaj
We use this app heavily for our delivery service company and it's been good to us. It's almost perfect but we believe it will get there between better synergy with Shopify and added features. Leo was my support today and he has been great. Quick answers and clear instructions, It doesn't go unseen.
Hi Cristina!
I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad we were able to set up Rates by Zip Codes along with Zapiet Pickup + Delivery!!
If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!
Thanks once again for the review; it really means a lot to me.
Leo
This app along with the Zapiet app for delivery by Zip code has added much needed functionality to my store. I've been using it for many years. I often need help to get all the settings correct and today Gab sent me instructions on how to set it up.
Also, Support is always very responsive when I do have an issue.
Hi Cassy!
Thank you for the 5 stars! I’m glad we were able to work together and get you all set up! Your partnership and the details you shared really helped in getting your rates based on weight.
If there’s anything else you need, please feel free to reach out—we're always here to assist! :)
All the best,
Gab
