Zapiet ‑ Pickup + Delivery

We found this app and tested many other similar ones. What makes Zapiet stand out from the other apps besides the great function is their support team. Marija and the team took such great care in understanding our needs, finding creative solutions to help us. Thank you!! Highly recommend this app.

Update: 2024
Zapiet continues to deliver on outstanding customer service. They helped to update the entire app and tested to ensure it worked correctly at checkout.
Jessica worked with us for over 3 hours and I can't thank them enough.

Outstanding support (especially from Jessica!).

We have a fairly unusual setup for our bakery - we only offer pickup in-store and have a lot of complicated rules for which items are available for same-day ordering vs. pre-order, certain time frames required to order, etc.

I appreciate that I can set up these complex rules in Zapiet. Plus, they have a FANTASTIC support team that consistently goes above and beyond to help solve any issues. Support is also typically FAST - any critical issues are resolved within hours if not minutes.

If you're looking to manage local deliveries vs domestic shipping where specific products can only be delivered locally and not shipped, but some products can be shipped then this app is for you! The customer service is just fantastic, Nandita particularly helped me with kind and patient instructions when I got stuck with something. The ai auto help is also fantastic, and has solved many questions very quickly for me, and a real human is only a few minutes away. Don't think I've experienced better customer service with any other app.

Betty was incredibly helpful and quick to pinpoint the issue with our Shopify and Zapiet setup.

She didn’t just give a generic answer — she identified that the product was set as a digital item, which was causing the pickup widget to be hidden and orders not to appear correctly.

Her explanation was clear, easy to follow, and she provided a practical fix straight away. She also guided us on how to update products in bulk, which is a huge time saver for a busy store.

Really appreciated the support and the friendly approach. Thanks Betty!

I couldn't function with this app. it does so many things super well that we florist need. I suspect that nearly any service business on shopify would love all the levers and function the this app brings to your processes. thanks again. ---------- For the user, this app is highly functional logic big brained stuff. I tried to put on my most logical brain and still hit walls and the folks that jumped in and proposed solutions were insanely helpful. 5 stars is enough. AGAIN - WE WOULD NOT COULD NOT BE ON SHOPIFY IF IT WASN'T FOR ZAPIET APPS.

Best thing about this app is the support. These guys want you to be successfull and care about the customer. Pre sales, they listened to every question I had and walked me trough my product integration. Clean app. Easy to use. Gets the job done and was developed well.

updated review: today i had an issue with my shipping and Jessica hung with me for over 3 hours working to troubleshoot the error i experienced. we finally discovered a failure with UPS that was not sending a complete error. she and the other techs i have worked with are amazing. true product specialist! 6 stars if i could

Support is really good actually. Angelo helped me figure out some configuration issues to only include select products for instore pickup. We sell super heavy items like Pottery Kilns and always ship freight, this helped us remove those from instore pickup.

This app is the best, so much better than the native basic instore pickup feature in Shopify. You have way more control over things and the support from Zapiet was killer. They helped me get it dialed in fast and even fixed a few things to improve the customer experience that they noticed like instead of "shipping" it said "instore pickup" etc. That stuff was broken from another app I installed and they not only noticed it but updated it for us. Good peeps, great app.

We have very particular delivery setting; we offer next-day delivery Tuesday - Friday nationwide and Monday - Friday in Central Dublin only, and four different locations to collect from Monday - Friday nationwide. We also needed to restrict products to certain locations. This app has allowed us to do all of this and I had a great experience with the support team - extremely helpful setup call at no added cost where they went through everything with me - and with a recent support query they were able to immediately provide me with the solution I need to add the delivery/collection date and order notes to the New Order Template email. Can't recommend them enough!

Update: 25 August 2026 - We are still using and loving this app for our store, very reliable and an exceptional Support team.

HUGE shoutout to Jessica and Sandy on the Zapiet team. I've had some very specific technical questions, and whenever I encounter issues, she always saves the day. Thank you so much, Jessica!

The whole team is very responsive and is attentive.

I'm a big fan of Zapiet. I offer local delivery, pickup, and shipping. I have very specific requirements (orders for future dates, cannot provide address until upon order confirmation, etc.). With Zapiet, I'm fortunately able to accomodate all of my unique requirements. I'm not great at tech and have had difficulty setting up my first ecommerce store. Every time I had an issue, Zapiet was able to respond to my questions quickly and clearly. They save me so much time and trouble! Thank you for the stellar customer service, Zapiet! I highly recommend this app!

We have been using the Store Pickup + Delivery app for a few years now. The app works well on desktop and mobile for delivery and pickup orders with multiple store locations. The Zapiet team is always professional, meticulous, and quick to respond. Big thanks to Sam, Jayne Forde, Chloé Beattie, and Krystabel Djajalie!

Update, August, 2024:
Krystabel was impressively diligent and prompt in addressing our inquiry. She guided us through the issue and provided a solution. Thank you, Krystabel!

Update, November, 2024:
Krystabel was responsive, thorough, and genuinely cared about resolving my issue. I felt supported every step of the way, and her commitment to making sure everything worked perfectly was impressive. Highly recommend it - thank you, Krystabel, for the excellent assistance!

Update, December, 2024:
We encountered an issue with our order emails. Kristine was incredibly quick to respond and she was able to offer a solution. We always appreciate the Zapiet team's fast response time and excellent support. Thank you, Kristine, for your outstanding assistance!