Zapiet ‑ Pickup + Delivery
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Reviews (1,891)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.
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We have been using the Zapiet Pick-up App for over 10 years, and it has truly transformed our business. The app seamlessly addresses Shopify’s limitations, offering essential features that keep our operations running smoothly and efficiently.
What truly sets Zapiet apart is its exceptional support team. They are always quick to respond, incredibly knowledgeable, and go above and beyond to assist with our questions or customizations. This level of service and dedication is rare in the tech space and is a testament to the passion and care of the app’s creator. Even the branding stands out—it’s unique and thoughtfully designed.
For businesses like ours with brick-and-mortar points of sale, I cannot recommend Zapiet enough. It has been an integral part of our success for over a decade, and we couldn’t be happier with it! Every time a fellow merchant asks us about our most essential apps, Zapiet is always in our top three.
If you’re looking to elevate the pick-up experience even further, I’d suggest adding a unique touch to delight your customers. For us, we created a custom tote bag design exclusively for pick-up orders—it’s a small detail that makes a big impression and keeps customers coming back!
Hi Simon,
Thank you so much for your incredible review and for being a loyal Zapiet - Pickup + Delivery user for over a decade! We're truly honored to have played a part in your business’s success. It’s fantastic to hear that our app has helped streamline your operations.
Your kind words about our support team mean the world to us—we take great pride in providing top-notch assistance, and we’re thrilled to know that our dedication shines through. Also, we love your idea of adding a custom tote bag for pickup orders! It’s those small but impactful touches that make the customer experience truly special.
We’re grateful for your continued support and recommendations. If you ever need anything, we’re always here to help!
Cheers,
Zapiet Team
This app has literally transformed my website! Not only has it offered my customers the ease of scheduling pick ups and deliveries, but the customer service is top notch! I have used this app for years, since the days when it was just starting, and to see it improve over the years as it adjusts to the demands of shopkeepers has just been phenomenal. I am impressed that their customer service now extends beyond the european time zones. Klaudia has been a tremendous help this evening as I worked through configuring the language around my customer checkout experience. She stayed with me even though I had to take an hour break from my computer to help my kids! That is unheard of! It's nearly impossible to get the same person in dealing with any sort of customer support these days, which usually means you are explaining your situation to five different people. Klaudia walked me through everything so patiently. I always appreciate how Zapiet customer service reps teach me how to do things myself and also offer to do things for me that I might feel uncomfortable with (like coding). Thank you to the whole Zapiet Staff! My favorite Shopify app by far!
Update: It is now 2026 and I continue to be impressed by the service of this app. I love that they still offer live help with live agents - even when Shopify has moved away from that. Jessica was a delight to work with. She made herself available and was patient with my requests and problems. I am grateful to continue to support this app by subscribing.
Thank you so very much Tiffany for the lovely review!
It was a real pleasure chatting with you and we really appreciate your continued support for our Zapiet ‑ Pickup + Delivery app!
If you have any other questions down the road, please do not hesitate to send a message.
Warm regards,
Jessica
I lost HUNDREDS of dollars in sales. Slow response time. Used this for months and constantly had issues. This week, many of my customers just couldn't check out because the app was randomly deciding when certain products could be shipped or not. Now I have remnants of the app left behind and have errors on my site after deleting the app... So disappointed.
Update: We have continued using Zapiet with virtually zero problems since this review. I really appreciate the fast response times and the help I've received since.
Hi The Good Fill,
Thanks so much for taking the time to leave your feedback! After checking with my support team we responded to your issue within just 4 hours of you reaching out to us. When my team has asked for additional information to help diagnose the issue it appears there was a delay of 2 days in you looping back to us? We have just replied to your open support ticket and hope to hear from you soon.
Also just to let you know we also have live chat and telephone support available via our website should you ever need an immediate response :)
Andy Cargill
Founder of Zapiet
Great support when you need it!
Thank you so much for trusting Zapiet and for your kind review! I’m happy I could help by guiding you on where to update the Roadie API access token to resolve the 401 authentication issue, and I’m glad the steps worked out for you .
Best regards,
Veronica
Sri solved all issues successfully and quickly. Great job!!
Thank you so much for the wonderful 5-star review!
I’m really glad I could resolve all the issues quickly and get everything running smoothly for you. It’s great to know Zapiet – Pickup + Delivery is now supporting your store reliably with your pickup and delivery setup.
Your kind words truly mean a lot, and if you ever need any further help with your configuration or features, I’m always here and happy to assist.
Srivastav
Joe helped me sort out a pickup issue, resolving it in a few minutes. Thank you!
Thank you so much for the wonderful 5-star review!
I’m really glad I could help sort out the shipping issue and get everything working smoothly again. I know how important it is to have things running correctly, especially when issues arise outside of regular business hours, so I’m happy we could get it resolved quickly.
It’s great to know Zapiet – Pickup + Delivery is continuing to support your store’s operations, and your kind words truly mean a lot. If you ever need any further assistance, I’m always here and happy to help.
Srivastav
Betty from Zapiet has been incredibly helpful throughout the process. She was quick to respond, knowledgeable, and made sure everything was resolved smoothly. I really appreciate her support and professionalism, she made the whole experience much easier.
Hi Abhishek,
Thank you so much for your kind words and for taking the time to share your experience. It truly means a lot.
I’m really glad I could help and that everything was resolved smoothly for you. If you ever need anything further with the Zapiet - Pickup + Delivery app, please don’t hesitate to reach out.
Best regards,
Betty
Jessica was super helpful. She replied so fast and fixed every issue I had. Amazing customer service.
Great service, solved the issue within 30 mins...thank you guys!
Hi Rui!
Thank you very much for your kind review! It was a real pleasure to assist you in resolving the error message you encountered with the Zapiet - Pickup + Delivery app. I’m glad we were able to get everything up and running quickly. If you ever need any help, please don’t hesitate to reach out!
Best regards,
Betty
Works great for what I need. Appreciate mostly that the support team always provides responsive and efficient service.
Hi Mandy,
Thank you so much for the glowing 5-star review! We’re doing a little happy dance over here at the news that Farmer Jack’s Market is getting exactly what it needs from the app.
It was a total pleasure helping you fine-tune those prepopulate fields and orders options, we know how much of a difference those "behind-the-scenes" details make in keeping a busy market running smoothly. We’re always here in your corner whenever you need a quick hand or a technical tweak.
Wishing you and the market continued success!
Cheers,
Genesis
