Zapiet ‑ Pickup + Delivery

Zapiet ‑ Pickup + Delivery

Reviews (1,893)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app reliably manages local delivery, pickup, and shipping, even for complex setups and multi‑location stores. They like the clean, easy‑to‑use customer interface and flexible rules for delivery zones, rates, and pickup options that work well with Shopify Tax and existing workflows. Many highlight strong performance, frequent updates, and exceptional support that quickly fixes issues, handles configuration, and clearly explains solutions.

October 30, 2024

Gabriel was incredibly helpful and responsive throughout the entire process. He took the time to understand my specific issues and worked diligently to provide effective solutions. JUST SO AMAZING!

The Butcher's Table
Malaysia
About 1 year using the app
Zapiet replied October 31, 2024

Hi there,

Thank you so much for the amazing feedback! I’m thrilled we were able to resolve things with your checkout and your location's pin in the Google Maps section of the widget! Your patience and details made all the difference, so I’m glad we could get everything perfectly set together!

If there’s anything else you need, just message us anytime. We're always here to help.

Best,
Gab

October 28, 2024

Jessica was amazing and explained every step of the way to ensure confidence and understanding of the changes being made. Thank you!

Da-Le Ranch
United States
About 8 years using the app
Zapiet replied October 31, 2024

Thank you very much Ashlie for taking the time to leave such a lovely review!

I'm glad that I was able to help and update your store to the latest version of our Zapiet - Pickup + Delivery so that you and your customer's have all of the latest updates, features, etc.

If you have any other questions or need any further assistance, please do not hesitate to reach out!

Cheers,
Jessica

Edited May 19, 2026

Klaudia and Leo from their support teams are very attentive and knowledgeable. Great team.
Jessica helped us figure out some things with our shipping settings and went above and beyond to understand what could be happening and was very helpful.

Happysliquor
United States
Almost 2 years using the app
Zapiet replied November 1, 2024

Thank you very much for taking the time to update your review, it's very much appreciated!

It was a pleasure chatting and helping you to investigate your shipping settings.

If you have any other questions down the road or need any further assistance, please do not hesitate to send a message.

Warm regards,
Jessica

October 26, 2024

Gabriel was really amazing, manage to solve the problem really quick.

Thank you

All Greens Wholesale Ltd
United Kingdom
Over 4 years using the app
Zapiet replied November 1, 2024

Thank you for your wonderful review!

I'm glad I could solve the problem quickly for you. If you need anything else for your pickup and delivery app, feel free to reach out!

- Gabriel

October 23, 2024

Iron Will Raw Inc.
Canada
Over 4 years using the app
Zapiet replied October 25, 2024

Hey, Matt!

Appreciate you for taking the time to leave us a review. It made our day!

Hit us up anytime! We are always here to help. Have a great day!
Laura

October 22, 2024

I was assisted with some major issues to my store by "Krystabel Djajalie", who was incredibly detailed in her responses and very patient with my multiple requests. My store had a critical checkout issue and she fixed it overnight not just for this store but for my other 2 stores as well in a very timely manner. Massive shoutout to Krystabel for providing world-class support.

Victor Churchill
Australia
About 4 years using the app
Zapiet replied October 24, 2024

Hi Jay,

Thank you so much for taking the time to share such an amazing and thoughtful review!

It was truly a pleasure assisting you with the Zapiet - Pickup + Delivery app for all your stores and resolving the rates issue at checkout. I’m glad to hear everything is working as expected!

Please don’t hesitate to reach out if you need any further assistance. Our team is always here and happy to help.

Best regards,

Krystabel

Edited March 10, 2026

great help from the support team! ROCKSTAR

Cakery Copenhagen
Denmark
Almost 3 years using the app
Zapiet replied October 24, 2024

Hi there,

Thank you for the 5-star review and for using our Zapiet - Pickup + Delivery app. We really appreciate your support.

If you ever need any assistance, our team is always happy to help.

Warm regards,
Jessica

October 22, 2024

Jeanette was efficient and effective at solving our problem when I contacted support! Not only did she trouble shoot it, she fixed it right away!

Shirley's Popcorn
United States
Over 4 years using the app
Zapiet replied October 24, 2024

Hello Pete, thank you for your wonderful feedback! I'm so glad I could help solve your problem quickly. If you ever need assistance again, don’t hesitate to reach out. I’m here to help! ❤️

October 15, 2024

The support was super helpful and was able to resolve my issue. Great job!

Holon Kosher Foods
United States
Over 1 year using the app
Zapiet replied October 22, 2024

Hi Joseph!

I just wanted to say a big thank you for taking the time to leave us a review! It was truly a pleasure to assist you, and I'm glad to hear that my support helpful and I was able to set up your rates correctly!

If there's anything else you need, don't hesitate to reach out. We're always here and ready to help!

Thanks once again for the review; it really means a lot to me.
Leo

October 11, 2024

Betty was very quick to assist on my inquiry and the matter was resolved promptly within the day. Appreciate the help!

Fassler Gourmet
Singapore
About 4 years using the app
Zapiet replied October 14, 2024

Hi there! Thank you for taking the time to write such a wonderful review for us. It was my pleasure helping you with Zapiet - Pickup + Delivery app. Please don't hesitate to reach out to us whenever you need a helping hand.

Best regards,
Betty