Reviews (351)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is powerful for extending Shopify’s customer registration and profiles, especially for B2B and wholesale. They use it for advanced forms with conditional logic, document uploads, email verification, and separate retail/wholesale flows, all mapped to metafields and tags. Many highlight secure customer self‑service for account edits, smooth tax/VAT onboarding, strong Shopify Flow integration, reliable performance, and exceptionally responsive, proactive support.

June 1, 2022

I am using this app for my wholesale business and it works flawless. Easier form, attached files functionality, approval only accounts. Perfect!

YMI JEANS WHOLESALE
United States
14 days using the app
Helium replied June 1, 2022

Yay, thanks so much! We love wholesalers ❤️

November 22, 2017

Customer service is truly above and beyond.... we asked for customization that touched on the code of our theme and the app developer was happy to (incredibly promptly) fix it!

Cardinal Of Canada
Canada
12 days using the app
June 4, 2020

GREAT APP AND SUPPORT! I really needed an app that would let me add some custom fields when an account is created and this was the perfect solution! Those extra/custom fields can then be pulled into my CRM with the use of webhooks and Zapier.

Naturally, I had some questions along the way and every time I reached out for support I got a swift and helpful response!

Flower Moxie
United States
14 days using the app
Helium replied June 5, 2020

Thank you for the outstanding review! 😄

April 22, 2020

Customer Fields is great for asking your customers additional information when they create an account. This is so important for our wholesale accounts, but it could do wonders for truly understanding your target audience. When I had an issue getting a certain field to behave properly, Kyle from their support team not only fixed the issue fast, but also gave me a tip about creating a thank you page for our account creators. I would definitely recommend this app if you need to create custom fields for forms on your website. :)

Terrasoul Wholesale
United States
7 days using the app
Helium replied April 23, 2020

Thank you for the excellent recommendation! :)

January 7, 2020

Flexible forms creation for registration and account pages. Extremely responsive and knowledgeable support team.

Investable Oceans
United States
3 months using the app
Helium replied January 23, 2020

Thank you for the great review!

January 29, 2020

We've had a great experience with this very capable app that helps us with our bespoke and unique customer data capture setup. The team have been nothing but helpful and have gone above and beyond to answer our technical questions. Thank you!

Just Ingredients
United Kingdom
4 months using the app
Helium replied February 21, 2020

We're so happy to have you! Glad to hear you're happy too :)

April 3, 2020

We are using this app in our B2B Shop for the registration process. Very easy to create and to set up different forms. Most important for us is the feature that allows you to require various file uploads from registrant in different formats. Very fast and reliable support.

Veto Nails
Germany
About 1 year using the app
Helium replied April 13, 2020

Glad those file upload fields are working well for you. Thanks for the excellent feedback!

February 28, 2020

I inherited this app from the previous dev and was most impressed by the deep functionality I could apply to the forms. Kyle from the support team was invaluable by stepping up and helping me solve a problem when the other two platforms I have integrated with Shopify weren't playing nicely. If you doubt the functionality, don't because you actually have a support team to assist you solve the problem with the vast robust capability of this form builder.

Dip Devices
United States
4 months using the app
Helium replied April 13, 2020

Thanks so much for the great feedback & review! We've tried to package up deep functionality in an easy-to-use package, but glad Kyle was able to help get you unstuck. Cheers!

Edited March 5, 2020

Phenomenal app!

Allows quick and easy custom form setup and custom meta-data manipulation. There are a TON of advanced features in their easy-to-use app GUI which allow you to capture, manipulate, and store pretty much any kind of data in almost any way you can imagine.

ALSO, my personal favorite, the app offers the ability to code your own custom form solutions to work around restrictions imposed by the Shopify platform and for those extra tricky integrations between multiple 3rd party extensions.

PLUS, their support is out of this world. I've had frustrating experiences with other Shopify app support teams, not the folks from Helium. I've never waited for more than a day to hear back, and more than once the team has deployed hotfixes for bugs we've identified within days. I do not often review apps, but I really can't recommend this one enough.

Schoolhouse
United States
About 1 month using the app
Helium replied April 13, 2020

Thank you for the phenomenal review! This is very rewarding to hear after so much effort has been put into making advanced features available in such an easy-to-use format. Thank you 💯

Edited July 10, 2018

Developer is very responsive to customers. I appreciate that.

Petshow
United States
Over 2 years using the app