Reviews (351)

Overall rating
4.5
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is powerful for extending Shopify’s customer registration and profiles, especially for B2B and wholesale. They use it for advanced forms with conditional logic, document uploads, email verification, and separate retail/wholesale flows, all mapped to metafields and tags. Many highlight secure customer self‑service for account edits, smooth tax/VAT onboarding, strong Shopify Flow integration, reliable performance, and exceptionally responsive, proactive support.

January 21, 2025

I love this app. Streamlines our account sign-up process. Give the app a try; you will love it, and the support is excellent, too.

Cheap Sprinklers
United States
Almost 4 years using the app
Helium replied January 22, 2025

Amazing, thank you for taking the time to leave this review! We're pumped (pun fully intended 😎) you had such a positive experience with our Customer Success team. We hope to continue to save you time and please don't hesitate to reach out with any future questions, concerns or thoughts 💪🏼

October 22, 2024

Works just as stated and very responsive/supportive customer support team. Hard to find apps that respond so quickly like they do!

GOLF Partner KOREA
South Korea
7 months using the app
Helium replied October 24, 2024

We are happy to hear that our customer success team was able to assist you (it is our joy to field questions and try to find a solution for you, even if that solution isn't our app 😊).

Thank you for taking the time to leave this review, and we hope that Customer Fields continues to be a hole in one solution for your store ⛳️
화이팅!

September 30, 2024

The best app for creating custom sign up forms. Support is top tier. If you need the best and don't mind paying a little more than alternatives, Helium is the way to go!

Hairdressing Supplies
United Kingdom
About 1 year using the app
Helium replied October 1, 2024

Oh my goodness 🤩 Thank you for this amazing review and for highlighting (get it 😉) our amazing customer support team!
We appreciate trusting us with your store, and look forward to continuing with you on your Shopify adventure.

September 11, 2024

I was really impressed with the customer service from Helium. They were responsive, helpful, and went above and beyond to ensure I was taken care of. It's clear that they truly value their customers and are dedicated to providing a great experience. Highly recommend!

Modaselle
Canada
6 months using the app
Helium replied September 12, 2024

Thank you for this review 😍 We appreciate you reaching out to our support team and for being so understanding. We genuinely value each of our customers and thank you for trusting us with your customer registration while you used our app.
We're here when you need us, and all the best 😊

July 8, 2024

Easy to use, effective, lots of customization, and some of the best customer service

North Spore
United States
Over 2 years using the app
Helium replied July 9, 2024

😎 Thank you for taking the time to leave this review. We're all about adding value and customization to our app, and we're glad that our customer support team was able to help you. Keep growing 🍄‍🟫

April 17, 2024

Easy to set up, quick support, and is PERFECT for what we needed to accomplish. Thanks!

Pravada Beauty Labs
United States
15 days using the app
Helium replied April 19, 2024

🤩 Thank you so much for this kind review. It's always a joy to hear that Customer Fields is providing the perfect solution for a unique need. Thank you for letting us be a part of your Shopify journey 🎒

March 25, 2024

Installed, integrated & customized in less than a day, including the time it took to work with their great support team. Thanks, guys! A+

Red Apple® Fireworks
United States
About 18 hours using the app
Helium replied March 27, 2024

Amazing that we were able to help you get your custom registration form up and running so quickly!
Thank you for taking the time to leave this review, and happy EARLY 4th of July 😉🧨

March 8, 2024

Helium has some of the best customer service I have ever experienced for Shopify apps. They are responsive via chat and email and actually read your message to provide relevent and specific guidance, often solving the problem. This is so refreshing! Definitely recommend!

Mustang Motorcycle Seats
United States
7 months using the app
Helium replied March 12, 2024

"Refreshing" customer service 💪🏼 love that! Thank you for taking the time to leave this review and we hope you're ready for riding weather 🏍️

January 29, 2024

App works as expected, the support team quickly respond to and resolve any support requests.

Wholesale (AUS)
Australia
Over 1 year using the app
Helium replied February 1, 2024

We're so excited that you're enjoying the reliability and support we provide with Customer Fields! Thank you for taking the time to leave this review and thank you for allowing us to be a key part of your Shopify journey 😎

January 24, 2024

Brett was very helpful and went above and beyond to assist me. It was also done quite quickly(a day) in alignment with my website launch.

Thanks, I have no complaints!

United F.C
Canada
12 days using the app
Helium replied January 25, 2024

It's great to hear that Brett was able to get your form up and running in such a short amount of time! We're excited that you are able to use Customer Fields to bring your community together through football! ⚽️