Discount Ninja Promo Engine

Lots of promotions types and flexibility to create the promos at product level and cart level.
Our team was experiencing slowness issues with the app with large number of promotions, we contacted the support and the leadership team were quick to jump on this and fix the issue very quickly. Speed has improved significantly and we appreciate the support from them.

Been using Discount Ninja for almost 3 years now and really helps setup multi level discounts when you're wanting automatic discounts like 'add 4 items to your bag to get xx discount'. Shopify should offer this as standard but that's just Shopify for you.

Tried other discount apps in the past but Discount Ninja is the one that I've found works the best.

Super fast customer support too even out of hours. Recently spoke with Manuel who helped solve quite a large issue with the website in less than 15 minutes.

Would recommend.

Discount Ninja has been AMAZING!!! We have searched for an app that has a feature that does not reset the sale prices when a 3rd party updates my Shopify prices from my POS system, and Ninja has this feature! This allows us to run sales independently on our website. The app has other great features that have saved us time and work. The customer service is very responsive and helpful!

All I can say is GREAT customer support. The app is very robust, so there are many different ways that it can be configured. It's a bit of a learning curve, but once you get it...it's NICE!!! But we were able to things moving within a couple of days after the support team did everything to make sure the app was configured correctly. They even recommended a 3rd party filter app which is compatible with the dynamic pricing.

Just like a similar review put it, we really wanted to love this app but we just couldn't get this app to function properly. I'm envious of the stores that were able to use Discount Ninja with no problems. We tried for 3 months but it just wasn't worth it.

Our biggest issue was trying to get Discount Ninja to work with our cart (Rebuy) as well as Shopify Scripts we had live for shipping. It took about a month or more to get a lot of the issues ironed out. When Discount Ninja was live on our site, we constantly had issues with discounts not showing in the cart, prices reflecting incorrectly, the subtotal in our cart would render 25 more subtotals on the cart, free gifts showing on multiple products when it should only be one, the app editing prices on our orders after it was placed, our console was riddled with 50+ errors all coming from Discount Ninja, not to mention it slowed our cart down to where it was embarrassingly slow.

At first Customer Service were all extremely helpful and willing to help resolve these issues, but towards the end it felt like the simply got annoyed with us reaching out and a lot of the times we would be told "We can't reproduce this issue" or "this is an issue with Rebuy."

I talked with Rebuy and I'm 100% confident its not on their end. I am the web developer for our store and I could see that each issue we ran into was with Discount Ninja.

We missed out on tons of money during sales, with promotions not working properly, free gifts and add ons not showing the correct discounted price, by customers abandoning their cart due to prices being incorrect or cart being too slow, etc. Not to mention the manpower that was put into this app daily, trying to get it work while also paying for it monthly. They did refund us, so for that I thank Discount Ninja and its honestly the only reason why I'm not giving it 1 star.

Since cancelling Discount Ninja, we switched back to Shopify Scripts and still continue to use Rebuy for our cart and we have had ZERO issues and our site score has gone up 10 points.

I would love for Discount Ninja to resolve these issues on their end, work a little better with apps like Rebuy, not cause our site or cart to slow down as much it did, and ultimately to be 100% working with no bugs.

Dennis helped me to set-up everything up for our combination discounts, very helpful and responsive. Everything seems to be working perfectly, thank you Dennis!

Great customer service, they always make sure your issue is resolved and in a timely manner. This app allows for promotions other apps do not support. 100% recommend.

Able to do a lot of customization and help with a lot of nuances with my store. Customer service team (I worked with Manuel) was very informative and more importantly patient with all my questions!

Great apps fits client needs. Support also response fast. Really appreciate their helps.

Installed, had a questioned, asked support during business hours, no response. I wouldn't recommend this app.