DOOFINDER ‑ Search & Discovery

We have been trialling Doofinder now for 30 days and have found it very good to use, and it has clearly improved the search engine over the whole site. Byron has been very helpful and communicative as needed and we have now subscribed for a further 2 months to see how much of a positive impact it makes for our customer.

We look forward to refining the system further and using the huge amount of knowledge it provides us about our customers search habits.

We have been using this app for over nearly 40days now and it has been fantastic. It has made a massive improvement to the useability of our website. With over 4k products having the right search capability is essential. Shaun Kirby was a brilliant guide and help in getting it set up on our website and answering my 1001 questions. Highly recommend the app and Shaun.

We have enhanced our keyword search capabilities; previously, we relied on Shopify's default search, which lacked broad keyword matching. Doofinder has effectively addressed this issue. Additionally, it offers a powerful feature known as dynamic banner, serving as an excellent substitute for traditional pop-ups. Throughout the training, Andrew was immensely helpful. His prompt responses and proactive follow-ups offered timely advice for our promotions. Ferrán also provided significant assistance. The entire Doofinder team has been incredibly supportive, instilling confidence in our use of this app. Our heartfelt thanks to all.

"I'm about to finish my first month using Doofinder on my website and I'm excited to start the second month. The improvement is clear - it's now much easier for both customers and our team to find products. Jorge at Doofinder was a tremendous help during the setup. His knowledge and patience made everything go smoothly. I'm really looking forward to seeing more positive changes as I continue using it. I'd definitely recommend Doofinder to anyone with an online store for its ease of use and effectiveness.

Having checked out the site search competition, we recently trialed Doofinder and we are now pushing it live on our ecommerce site. As a business we can be quite demanding but Byron was always ready to commit his expertise, time and patience to make sure we were fully confident that Doofinder was the right choice and that we were working with a company that understood our requirements and didn't just see us as a monthly cheque. Byron & Doofinder dealt well with some early technical glitches which bodes well for the future as they remained approachable and solution-focused throughout this trial and configuration phase. We are looking forward to optimising our Doofinder configuration even further going into the busiest part of the year, to make the most of a lightning fast and clearly very intelligent system. Happy to give 5 stars at this stage. If I had to point out one area of improvement, I'd say the reporting is a little sparse in comparison to the competition but excellent core functionality at a responsible price, trumps reporting every time.

Customer service was fantastic, had numerous calls with Byron who was able to guide us through, showing us how to access the stats, the numerous functions of the app, etc. Really easy to set up and a great addition to our bookshop website overall. Hopefully if customers find it easier to find the book they are looking for they are more likely to buy it :)

Starting my second month with Doofinder and it seems to be creating more interaction with our website. The search function is really beneficial both for our customers and internally with staff. Easier to locate products and find what you need quickly when showing customers. Lindsay was great during the onboarding process. She was very knowledgeable and really helped with the learning curve. I would recommend Doofinder to anyone with an e-commerce website with lots of products.

Overall this is a very good product and our Doofinder rep Brian was excellent all the way through the ramping process. We look forward to growing our sales by enabling a better, more intelligent search capability for our (multiple) website visitors. I recommend taking the time to explore this product for your website.

This is a nice addition to our website. We did the 30 days trial and was very happy with the result. Searching for a particular rug design was so much easier now. Worked well with my ecommerce search specialist, Phoebe M. She really took the time to study our site and listened to what was important to us and implemented them. I would highly recommend Doofinder and hopefully get sales results.

I am giving this app 5 stars primarily because of one particular Doofinder support person. His name is Radu and if you are so lucky to have him as your Doofinder liaison, then you have struck gold! If the rest of the Doofinder staff are as amazing as Radu then this is one very lucky company. Radu practically led me by the hand from start to finish during the Doofinder orientation. We explored every awesome nuance of the app. From basic search parameters to the program's comprehensive analytics tools. Now, given that I am not the most up-to-date, erudite fellow around, Radu has to be given full marks for his patience and understanding while teaching me the ins and outs, but he persevered. I've still got more to learn but daily I'm blown away at the advantages I have now have in terms of being cognizant of who is searching for what and from where. This app has great potential and is certainly a game changer for me!