Reviews (6,404)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app streamlines AliExpress dropshipping on Shopify, especially for high order volumes. They highlight bulk ordering, automated importing, variant syncing, and smooth supplier mapping as major time-savers that reduce errors. Many find the interface beginner-friendly yet scalable. Support is frequently praised as fast, patient, and hands-on, helping with setup, stuck orders, stock syncing, pricing rules, and supplier optimization.
Refine
-
By rating
Maria was very helpful and fast which is importent to me. she patiently walked me through the steps i needed to finalize an order which saved my time. honestly DSers best support team by far.
Good Apps, Worth to try it. Gloria from support Team been really helpful and very fast responsive. You are the best, really appreciated it. Thank you
And Blanca , help me today with the fulfilments steps, very helpful and very patient with me. thank you Blanca.
Very helpful and guidance from Esfania.
Rin from the DSers team helped me out with clear instructions, guided screenshots, and emotional support. I had been in tears from the stress of an issue that was related to my AliExpress account. It wasn't even really a DSers account issue. But Rin walked me through everything I had to do to fix my problem, get my account working better than before, and streamline my process so my store is even more efficient now. I am so relieved and thankful people like Rin have my back. I am new to this and all this is a little scary to new shop owners. Thank you, Rin!
Hello,
Thank you so much for sharing your experience! We truly appreciate your kind words about Rin and are glad she could provide not only clear guidance but also the support you needed during a stressful time. Our customer service team is dedicated to helping you every step of the way, especially when starting out.
Please feel free to reach out anytime you need assistance — we’re always here to help!
DSers Team
I had an issue integrating my store with Alibaba and spoke to Zico & Gloria on Messenger.
They were so prompt and quick and although the problem hasn't been resolved, they're available to help me get it resolved if I'm unable to do it.
Fantastic customer service and help. I'd highly recommend and am looking forward to working more closely with DSers.
Hello,
Thank you so much for taking the time to leave a review. We’re glad to hear that Zico provided prompt and attentive support, and we appreciate your patience as we work on the upcoming update to resolve the issue. Our customer service team is committed to ensuring you get the best experience possible.
Please don’t hesitate to reach out again if you need any further assistance — we’re always here to help.
DSers Team
I just worked with Maria and she answered all my questions and was very helpful.
Phyllis H
Hi Phyllis,
Thank you for taking the time to leave such a kind review! We're happy to hear that Maria was able to assist you and answer all your questions — our customer service team is always here to help with care and dedication.
If you need anything else in the future, don’t hesitate to reach out to us again.
DSers Team
I had a unique support experience with Rita — patient, persistent, and unforgettable.
She walked me through advanced mapping like a true legend. Appreciate the help!
DSers still have their quirks, but the support deserves a shout-out.
Hi there,
Thank you so much for sharing your experience! We're thrilled to hear that Rita was able to guide you through advanced mapping with such patience and persistence — she truly is a star on our support team.
Should you run into anything else or need help again, don’t hesitate to reach out. We’re always here for you.
DSers Team
Wendy was very patient and solved my problem. Really appreciate the help and efforts taken by dsers to solve problems. Amazed by 24*7 customer service.
Thanks for your amazing DSERS App. And also for chat support from Teresa. It is a very kind fully and nice person
Hi,
Thank you so much for your kind words and for taking the time to share your experience! We're glad to hear you're enjoying the DSers App and that Teresa was able to assist you with kindness and professionalism.
If you ever need any more help in the future, feel free to reach out to us anytime.
DSers Team
Thankyou so much to Aurora for the help to a problem I had spent hours trying to solve today. Aurora was quick to respond, with clear instructions. Will definitely be using the live chat function for support again in the future if needed.
