CWILL Popup Email Marketing
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (7,725)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to install and simple to use, with intuitive popup and email flow setup. They highlight strong customization, multi-language support, and features like discount spin wheels, timed triggers, and pre-order/waitlist campaigns. Many report significant growth in email signups and sales, praising the generous free plan and reliable performance. Support is frequently described as fast, friendly, and highly effective, even for technical issues.
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The service was excellent and highly efficient; the explanations were thorough and attentive. A fantastic team.
merci duy
support client au top
*I installed the app in September 2024 and all has been working fine until 3-4 weeks ago when the pop up randomly changed the language and sent my new customers a registration in Welsh. This caused havoc with negative feedback so we switched off and contacted the provider. They have still not resolved it despite saying repeatedly they are working on it. I have not had a new subscriber for almost a month now. Giving up and going to another app.
***Update - Following this review my issue was dealt with very promptly and has been up and running again for a couple of weeks with no issues. However yesterday I asked a question about the possibility of customising the popup and was told to ask Shopify. I'm pretty sure I'll get the same response from Shopify as surely app modifications are the remit of the app provider. I'm guessing the answer to my question was no.
Hi Jenny,
Joey here again! First of all, thank you so much for updating your review and for your patience while we resolved the language issue. I’m thrilled to hear the app has been running smoothly for you these past few weeks.
I sincerely apologize for the confusion regarding your customization question yesterday. It sounds like there was a misunderstanding in our support channel.
To clarify: App modifications and popup designs are absolutely our responsibility, not Shopify’s. However, because our app is deeply integrated with your Shopify theme, some "deep" layout changes might be limited by the theme's code—which is likely why our team mentioned Shopify.
I want to make this right personally:
Could you please send the specific customization details you're looking for to my email joey.wen@channelwill.net?
Our technical team will review your request immediately. If it's a feature within our app's capability (or something we can tweak via custom CSS for you), we will do it for you immediately.
If it is a limitation of the Shopify theme itself, I will personally explain why and try to find a workaround for you.
We value your loyalty since 2024 and don't want a small communication hiccup to get in the way of your success. Looking forward to your email!
Best regards,
Joey
Account Manager
SendWILL Email Popup
Had some concerns about leaving discount codes site wide as we run B2B as well as B2C. Ria answered quickly and helped me navigate to where i could customize the scope of my discount codes. Very helpful and very efficient
I’m really happy with this app! The installation was smooth and everything worked perfectly right away. What impressed me the most was the customer support — I had a few questions, and the chat team responded almost instantly with clear and helpful solutions. Excellent service! Thank you so much.
Mia was great
Excellent app and best customer support!
Ria was very patient and helped me solve the problem I needed.
Amelia was very helpful and quick to respond!
