CWILL Popup Email Marketing
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Reviews (7,724)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this app as easy to install and simple to use, with intuitive popup and email flow setup. They highlight strong customization, multi-language support, and features like discount spin wheels, timed triggers, and pre-order/waitlist campaigns. Many report significant growth in email signups and sales, praising the generous free plan and reliable performance. Support is frequently described as fast, friendly, and highly effective, even for technical issues.
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Test e-mails do not look the same as actual e-mails unfortunately but customer support is pretty good
Rask og god hjelp!
Ria was a very great help!
Very nice it make a lot of jobs
Glitchy and the app is not user friendly at all. The customer support is also very slow.
Dear ReForm Creative Home,
This is Joey, the Account Manager from SendWILL.
I’ve carefully gone through your review and the entire ticket history. First of all, I sincerely apologize for the experience you’ve had. I truly understand how frustrating this must have been — and I really appreciate how patient and cooperative you’ve been throughout the whole process.
Regarding the unprofessional handling from our side, we’ve already conducted an internal urgent review and taken this very seriously, including internal feedback and corrective actions to ensure this won’t happen again.
I’d also like to share the latest updates on the issues you mentioned:
1. Email campaign suspension: This has now been fully resolved, and your emails are sending normally. When you reached out yesterday, our dev team was unfortunately offline due to the time difference, but we addressed it first thing this morning and made sure everything is back to normal.
2. Sender name issue: I’ve escalated this to our dev team immediately, and improvements have already been applied.
- For your existing automations, we’ve helped update the sender name to “ReForm Creative Home”.
- For the scheduled campaign, we’ve also updated it to “ReForm Creative Home” as well. (for campaigns that have already been sent, the sender name unfortunately cannot be changed retrospectively. )
- Moving forward, any new campaigns or automations you create will automatically use your store name “ReForm Creative Home” as the default sender name.
We’ve tested everything on our end and it’s working as expected — you can also give it another try on your side.
Once again, I’m truly sorry for the inconvenience caused, and I genuinely appreciate you bringing this to our attention — it helped us identify and fix an important issue quickly.
We really value your feedback, and it means a lot to us. If everything is now working well on your end, we’d be incredibly grateful if you’d consider updating your review to reflect the resolution — but of course, only if you feel comfortable doing so.
If there’s anything else at all, please don’t hesitate to reach out to me directly(joey.wen@channelwill.net). I’ll make sure to follow through and support you every step of the way.
Warm regards,
Joey
Account Manager
SendWILL Team
非常に細かいところまで設定できるのでかなり使い勝手の良いアプリです。言語設定が細かくできるところが非常にありがたいです。
Easy to set up and customise, and the multilingual option is very useful for my English/Japanese Shopify store. I also had a very positive experience with customer service, who were really helpful. The pop-up looks clean and works well.
great
My assistant, Tessa, was great. Efficient communication and good service
Tessa was a FANTASTIC help! She solved all my issues in a matter of minutes.
