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We needed to reinstall the app, and we got a "there's not page at this URL" error. After spamming the Add button a dozen times, it finally went through.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you were facing when trying to install the channel. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see how I can help you out.
Robyn | Shopify
I love that Facebook has made this setup so much easier than having to setup Instagram separately. Now they both integrate and installation was a breeze.
I used this app when I’m mobile, it really makes updating my site or just checking orders easy while I’m on the go. Do have suggestion for improvements.
The new system is confusing to set up but there's definitely potential. It's also working better for multiple stores / accounts than the original platform
Thank you for sharing your feedback and review. I see you have previously used the Facebook Shop channel (which has since been delisted) and experienced these issues. I'd be happy to walk you through the setup of the new Facebook channel which includes the Facebook Shops, Instagram, and Marketing connections all in one! I'll be following up with an email shortly to provide next steps. - Veena, Shopify Support
So far so good! Brand new app, so I'm withholding my final judgement, but so far this has been so much easier to use than the Facebook website. Thank you!
As with Facebook, its technology continuously improves and makes it easier for professionals. The Facebook app is simple to use and straight to the point.
Having a really hard time connecting. Keeps saing I dont have the right access, even though I do. Also consusing with both busines manager, connection etc.
Thank you for taking the time to leave this review.
There are a few set up steps that you'll need to take to make sure your Facebook page is ready to connect to your Shopify account. For example, you must be the admin of the Facebook Page, Facebook Ad Account and Business Manager to connect.
Our team works hard to improve our app functionality so we’d like to look into this further for you to see if there is anything we could simplify or help set up. I’ve reached out to you via email, hope to hear from you soon! -Lizzy, Shopify Support
It doesn't remember my settings and keeps saying I have to set things up every time I open it. Otherwise, it just does what the other facebook app does.
Hi, there. Thank you for letting us know about this - the channel should certainly be saving your settings. I'd like to take a closer look at that for you, so I'll follow up with you shortly via email and we can do some troubleshooting together. Cheers! - Brie, Shopify Support
Great experience setting up my Facebook store. I look forward to showing the pieces that my wife has in her boutique. Hopefully everyone love the clothing.
Its was very easy to setup. Just a few click and it was done. Thank you! Now doing this review is quite another thing. 100 character minimum?? thumbs down.
