Facebook & Instagram

From my experience, the facebook integration was clunky from the beginning. It would work on some days, not others. Then not work at all. my products were incorrectly tagged as alcoholic and were not allowed on instagram. instagram tagged my yeast products as alcoholic because they are used to make alcohol. no way to fix it with facebook or instagram and shopify. i called numerous times to shopify, they said contact facebook. I just shut down my instagram/facebook page, and i will figure out another way to sell

This app definitely needs way more development. It has several bugs and we have been trying to get in touch with the developers without avail.
1. There is always an error in the catalog updated to facebook via this app
2. The inventory quantity uploaded to facebook is incorrect
3. It sometimes does not upload to facebook at all!
4. It does not publish google product cateogry correctly even though my products are all updated with the correct category

We have been banging our heads trying to fix this but the app is almost a dead end.

I love the idea for instagram checkout in-app but the shipping for this needs more options. My catalog has a very wide range of small items that might only be $15 to ship, to large heavy overweight items that can be up to $50+. I spent time creating multiple shipping profiles for products in my catalog, and it would be better if the app could sync with those in shopify instead of having users create just one "standard shipping" profile for the entire channel. Will not be integrating this app as it is currently built for instagram.

I love how you can set up your own little advertisement and adjust it to share wherever you feel will best suit your needs and to whoever you feel will best benefit from your products. My business really took off after I started using Facebook marketing as my form of advertisement. I just love when I see all of the wonderful comments people leave for me. It is so easy to place an ad and once you do the response time is very fast.
I have received great customer feedback from people I have met through my experiences on Facebook. Thank you Facebook!

So far the entire integration process has been very confusing. I think after several hours of going around in circles and watching youtube videos I finally have almost everything integrated. The two outstanding items are my Instagram shopping, which for some bizarre reason will not let me finish the install and my product catalogue is finally up on my facebook page, but you can't actually buy any of the pieces...and I can't find anywhere to enable this...overall, just not very intuitive and so far my most frustrating experience with my e-commerce site.

I have never in my life experienced more issues with a company than I have when dealing with Facebook and Facebook ads. The new Shopify integrations have been nothing but trouble since they launched. Currently, I am unable to successfully link my Facebook business manager and pixel. Shopify support tried to help but it is a Facebook issue. And of course, Facebook support is no help as usual... Very frustrating. Wish you could just copy and paste your pixel like back in the day. Typical Facebook, making everything 100 times more complicated than it needs to be....

After months of trying to connect I'm still unable to connect the new facebook channel. Tried everything that people recommend on the internet but nothing works. Facebook Shop and instagram connection worked perfect before. Some changes need to be made soon or I will switch to Lightspeed, like many others did with this issue. We are losing so much sales because of this issue. Also both the support from Shopify and Facebook are below standard, both pointing at each other and uncapable to find a solution. They even told me technical support will contact me, but haven't got any response for a week now

continuously blocked every 2 weeks with no excuse FB sabotaging our marketing & effecting business with 0 regards for financial damage & loss of business opportunity, the worst experience I've had with any platform. It would seem FB employees come to work & mess with peoples livelihoods with no consequences, Unprofessional dangerous operation that could destroy new business expecting a reliable platform to reach customers & promote a product, Truly disappointed as when I was left alone or not targeted it was great but now it seems I have a target on my back for WHAT. I would recommend USE WITH CAUTION..

So to begin with I was pretty frustrated with not being able to get in contact with facebook as I was experiencing issue with getting my commerce account approved! However I was lucky to get the best help from Shopify Support Specialist Anna! (Thank you Anna for everything!) and later on also Facebook from a link to a support form. Now when everything is approved and up an running, I love the easy setup for your facebook and instagram shop. its super easy to set up and navigate in and new products get approved very fast! TIP: don't add giftcards to your facebook sales channel! you won't get approved then..

If I could -stars I would. When are you going to correct this issue? SERIOUSLY ticket after Ticket promise after promise If it doesn't work why leave it up If you're reading this, you already know it's an insult to those of us that are trying to succeed. error messages say "Something went wrong when attempting to connect your business manager. Please try again later." Chat support says it will be fixed in 24-48 hours I've been hearing this for weeks on end it's not going to be fixed.
Shopify Reply - I appreciate your response! You appreciate my response lol hardly. If you did it would have been fixed MONTHS AGO. Furious and Disappointed