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Hi,
I was having a problem i´m guessing a lot of people is having.
Shopify automatically added this new facebook channel to my admin but leave the facebook shop chanel too. This was causing that my facebook page did not load and could not tag my products.
After we deleted the previous facebook shop channel everything started working fine!!! I recommend it if you are having the same issue.
Been on this constant circle or errors or could not connect to Instragram account. Go through all the setup in Facebook Commerce manager, and then try to setup and never does.. It creates product catalogs that are not fully setup, and unable to go back and modify. Facebook help is not there at all.. Spent days trying to uninstall, reinstall, starting from square one over and over, to simply not get any help..
Hi there,
Nate here from Shopify. Thank you for taking the time to share your feedback with us. I'm sorry to hear that you ran into these challenges while setting up the Facebook channel. I'm going to follow up by email to open up the lines of communication and help where I can.
Nate | Shopify
Facebook won't publish my store on my business page because of one funny meme I posted back in October '21. Apparently it went against their 'community standards'. In the five years I have been running my page, this is the first 'violation' I've ever had but this is staying on my page until October 2022. Absolutely disgusted with this decision. They stood by it even after I appealed. Therefore this app is utterly useless.
Hey there,
Mario here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the issues you are facing with publishing your store. Please understand that these reviews and approvals are completely handled by Facebook as Shopify has no hand in the decision made. I'm going to follow up with you in an email to share some more information with you that can help explore alternative marketing channels.
Mario | Shopify
Pretty useless. I have been trying to create retargeting Ads and it impossible. I keep getting the same error message saying "A problem with Facebook prevented your activity from being published. Try to republish in a few minutes." There is nothing wrong with my Ads account, I have already check everything I could think of. I have no problems publishing Ads directly from Facebook, but what is the point of having the app then?
Hey there,
Jason here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm sorry to hear of the struggles you are facing while creating targeting ads. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address this concern.
Jason | Shopify
This app will not install on my store. I've tried multiple browsers, computers, phones, and internet connections. Tried incognito and cache and all the basic "restarting" IT fixes. I go through the whole process and it says it's intalled, and then I immediately get an error saying "there was a problem processing this action" Shopify blames this all on FB and there is no support team to contact at FB to me to resolve this issue.
Thank you for taking the time to share your feedback and leave a review. I will be sending you can email shortly to discuss next steps on how to install the channel, and provide technical assistance so you can get the Facebook app working for your store. - Veena, Shopify Support
It seems that we are all facing the same problem. I have been locked out from my FB and unable to connect to my Instagram from FB as well. Also the products that have been deleted on shopify still pops up on FB side. Am not sure why and FB send message to say to many broken links to shopify.B Best to remove the app until things are more stable. But like what everyone says, its a lot of time wasted and trying to set it up again!
Hey there! Thanks for taking the time to leave your feedback - it's always valuable to our developers to know where they can improve. I've sent you a follow-up email and hope to hear back from you soon! - Jake, Shopify Support Specialist
I have been trying for over 1 year to get my FB business account connected with my shopify store so I can begin a FB ads campaign and track the data. Ive called Shopify to troubleshoot, emailed FB support 50 times... It says by business ads manager account isn't managed by me and wont let me connect the account. Same error message for 1 year!!! Seems that there are too many bots and not enough humans to help with real connectivity issues!!!
Thank you for reaching out and writing your review, and I'm sorry to hear that you've had this experience with the Facebook app and have not been able to get the necessary help you've needed for this issue. There are a few different things that could be causing this problem and it's regretful that we have not been able to help you get this resolved.
I'd like to take a look at things and see if I can offer any assistance, so I will send an email shortly to touch base with you on this. Please look out for my message and shoot me a reply if you're still wanting assistance with this issue. -Victor, Shopify Support
NOT easy to use and when it is finally set up Facebook autogenerates posts ANYTIME you change ANYTHING in your shop. These posts do not appear on your business page profile i.e there's no way to delete them, but they DO appear in your follower's News Feeds. So what this means is anytime you change something in your shop your followers on Facebook get SPAMMED with autogenerated posts that you cannot control, and there's NO way to disable/turn off this feature. It is aggravating and humiliating honestly.
Hello,
Jackie here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jackie | Shopify
From my experience, the facebook integration was clunky from the beginning. It would work on some days, not others. Then not work at all. my products were incorrectly tagged as alcoholic and were not allowed on instagram. instagram tagged my yeast products as alcoholic because they are used to make alcohol. no way to fix it with facebook or instagram and shopify. i called numerous times to shopify, they said contact facebook. I just shut down my instagram/facebook page, and i will figure out another way to sell
Thanks for sharing your feedback! I'd like to look into this for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
This app definitely needs way more development. It has several bugs and we have been trying to get in touch with the developers without avail.
1. There is always an error in the catalog updated to facebook via this app
2. The inventory quantity uploaded to facebook is incorrect
3. It sometimes does not upload to facebook at all!
4. It does not publish google product cateogry correctly even though my products are all updated with the correct category
We have been banging our heads trying to fix this but the app is almost a dead end.
Hello! Thanks for taking the time to provide all of that feedback. As the Facebook Marketing app doesn't provide your Facebook catalog or sync your products to Facebook, I believe you may be referring to the Facebook Shop channel (https://bit.ly/2VOaV4c), and not the Facebook Marketing app.
If that's the case, you may need us to re-sync your Facebook products from our backend here. I'll send you an email shortly to clarify, and we can go from there. Thanks a ton! - Brie, Shopify Support
