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True to Facebook form, new products are getting worse and worse. Less intuitive and more frustrating has become a trademark of Facebook. Trying to tag products on instagram posts and all my products are showing out of stock on instagram now.... Keep the old version as long as you can.
Thank you for sharing your experience with the Facebook and Instagram apps. I am going to send you an email directly so see if there is anything that we can do at Shopify to ensure your inventory is tracking correctly and product tags are functioning! -Nick W, Shopify Support.
It got disconnected when it asked me to update the app. Now I try to connect again with my accounts and it says that I do not have a commercial account (if I have !! before it worked perfect) and also the messenger chat was installed only on my site, which I do not want. I need a solution.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting your account connected. I'm going to look into this and follow up with you in an email to see how I can help you to get this resolved.
Robyn | Shopify
Do not install this channel, it will just make a mess with your Facebook shop taking control of it and not allowing you anymore to have checkout on Facebook. Just stay in FB with their manager and update your products manually (even if it is a long process). Support is as awful as the channel!
Thank you for leaving a review and sharing your feedback. I'd like to work with you to select your preferred checkout method on the Facebook channel so I will be following up with an email shortly to let you know what next steps to take. - Veena, Shopify Support
I am trying to install the app but first I was not able to connect my facebook page to my Shopify website. I decided to delete the app and download it another time, but when i am trying to download the Facebook app again it says that the page doesn't Excist. Can someone help me Set up my Facebook app in Shopify Please?
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
Had to uninstall with the channel constantly posting updates to FB page feed with no option to disable. New products, price updates, etc. are all automatically posted to your feed. Need to give users choice If you're a fan of choice and controlling the content on the front end of your socials, this app ain't for you...
Hi there,
Thomas here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together.
Thomas | Shopify
I welcome the addition of this app to make marketing on Facebook easier through Shopify. However, it is severely limited. We have shipped to over 60 countries and I can only choose one country in the settings to target ads to! I want to be able to create separate campaigns for different countries but I cannot. Needs improvement.
Thank you for sharing this feedback with us! This is a current limitation due to our set up being optimized to maximize the allocation of your budget.
That being said, we’re always looking for ways to improve our apps functionality, so I’ve followed up with you via email to log your feedback for our development team. I look forward to speaking about this more soon! -Lizzy, Shopify Support
The least intuitive app I've ever used. I made several efforts to upload my entire Shopify store onto FB but am guessing that if 1 out of over 500 items has an issue that the entire batch is rejected. None of this is made clear in this app. I'll try loading just one or two and see what happens. My problem with this app is lack of clarity on how it works.
The worse when it comes to doing business. I do not plan to do business with Facebook ever again. My items were being rejected after being reviewed as not following guidelines or policy when my business complies and is only skincare. No medical or device, personal attributes or whatever other reason I have been denied.I’m over all done with Facebook. Not a fan or supporter anymore.
Thank you for leaving your review. Your products not being approved by Facebook definitely sounds stressful. When it comes to product approval this is something determined directly by Facebook that Shopify does not have a hand it. Merchant feedback is extremely valuable to help improve our apps, so I'll be following up via email shortly to see if you have any additional details to share. - Anna, Shopify Support
Trying to get this to work, and every time I go to make a Facebook campaign, it says I still have to finish setting up my facebook connection. It redirects me to the setup page, which says we are all connected. So I go back to create a new campaign and it says the same thing and redirects me. Not able to do anything... Would appreciate an email to see if we can get this working. Thanks
Hey there,
Nataly here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. We're sorry to hear about the challenges you are facing with Facebook Marketing. I'm more than happy to work with you to resolve these challenges; I'll be following up with you in an email to open up the lines of communication.
Nataly | Shopify
Hi,
I was having a problem i´m guessing a lot of people is having.
Shopify automatically added this new facebook channel to my admin but leave the facebook shop chanel too. This was causing that my facebook page did not load and could not tag my products.
After we deleted the previous facebook shop channel everything started working fine!!! I recommend it if you are having the same issue.
