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The Facebook checkout option does not work when people go to pay. Does NOT connect with your Shopify back office!! Your customer's discount codes and gift cards won't work. Waste of time and money (there is a 5% fee.)
Thank you for sharing your experience with checkout. It sounds like there may be an error occurring at payment. I will be sending you an email shortly so that we can look into this further. - Emily, Shopify Support
I uninstalled the app because it didn't work well, but now it is no longer possible to install it.
I get this error: "There’s no page at this address Check the URL and try again, or use the search bar to find what you need
Hello there!
Paola here from Shopify. I completely understand how this could have been a frustrating experience for you. I will be following up with you through email shortly so I can help you get this sorted as soon as possible.
Chat soon!
Paola | Shopify
Constant issues of the app saying its disconnected but doesn't appear that way in settings. Managing the feed and blocking products just to be reset again is a total waste of time. They really need to fix their integration.
Hi there,
My name is William from Shopify support reaching out to make note of your feedback and ensure it gets to the right team, I'll also send you a followup email so that we can work together to resolve any outstanding concerns you have with the Facebook channel.
William | Marketplaces Support Specialist
Shopify
Awful experience. Half the time my products won't even sync from Shopify to Facebook without any reason. I was also not able to use a Facebook commerce account, and my questions were not answered by Facebook's customer service either.
Thank you for leaving a review and sharing your experience. That certainly does not sound ideal. When it comes to commerce account approvals and product approvals this is something determined directly by Facebook that Shopify does not have a hand it. I would be more than happy to provide other ways you can contact Facebook as well as other options you explore while you wait for Facebook to get back to you! I will be in touch by email shortly. Looking forward to hearing back. - Anna, Shopify Support
Stole money and close the account without reason, after thousands dollars spent to grow audience, facebook came simply and ban account without reason
PS: For facebook answer don't tell me to contact support because i did and it was useless
Hi there,
Thomas here from Shopify support, thanks for taking the time to leave a review on our app. I see that you've had some trouble getting the answers to your questions, I'll reach out to discuss with you and hopefully we can get to the bottom of this together.
Thomas | Shopify
Useless app... Having endless errors since installing it... And both Shopify and FB support team are not helpful at all. Have been trying to fix the tech issue for months and still no solution. No money will be spent this year on FB ads now.
Thank you for sharing your feedback. We work hard to ensure our merchants are getting the assistance they need to get the Facebook channel set up. I see you are experiencing some issues when installing the app. I'll be following up via email to discuss shortly. - Anna, Shopify Support
This app does not have enough detail to work with the ads manager. its simpler to just make ads in the ads manager unrelated to this app, but if you do, then the app is not smart enough to count the costs of the ads, so its a lose lose for everyone.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use Facebook channel on your store and leave a review. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support, and make sure your feedback is shared with our team.
Charlotte | Shopify
Cant connect my shop with the fb button.....all things doesnt work which they said i should do....i dont get it why its so complicated to connect a facebook button to ur shop.... i have no time for stuff like this and now they tell me i should contact facebook...
I can't see any of my products on this app since it's connected to the facebook business manager. This means my facebook shop is currently empty. Online help support wouldn't go a miss. Interesting that you can't submit a 1 star review hence the 2 stars, make that 3
Hi, there. To clarify, the Shop feature is not yet available in the Facebook channel, so you won't yet be able to see your products there. In the future the Shop feature and the ad launching abilities of the Facebook channel will all be managed in one place.
In the meantime you can still integrate the Shop feature through the original Facebook Shop channel by onboarding Instagram here: https://bit.ly/2NWPusM. This will allow you to see your products on your Facebook page. Hope that helps!
I used the App to help me advertise specific products and it works, though I would like the images in the carousel to be increased to 10 as against 5 that is currently available. I would recommend it for those who are not so technically inclined as it is quite easy to activated.
