Reviews (5,792)
Refine
-
By rating
Every time I update anything on my shopify it appears on my customers news feeds which is very intrusive. It has caused me to loose a lot of followers. Absolutely ridiculous.
Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support
Right after we installed this app our Facebook Business Page was hacked as well as our Facebook personal page because Facebook does not separate Business and Personal accounts.
Hi there,
Thomas here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I am sorry to hear that this app did not prove to be beneficial for your shop. I'm going to follow up with you over email to open up the lines of communication in case you are interested in using the app moving forward.
Thomas | Shopify
Connecting Facebook Marketing through Shopify has been difficult. It doesn't fully connect, so I work through Facebook directly as a workaround. But overall the Facebook channel is good.
Can't chose to use only the pixel, no product mapping, no category mapping, the app gets all the description not the seo one. Its a badd app for the final aparence of your instagram store
Thank you for sharing your review and leaving feedback. Merchant feedback is valuable to us as we continue to develop and upgrade our apps for optimal use. I'll be sending you a follow up email shortly to discuss any further comments you have. - Veena, Shopify Support
I love facebook ads but this app is not it. It is hard to use, constantly glitches, and is out of date. It also does not let me edit my catalogs and does not link out to where I want it to link out.
Thank you for taking the time to leave your review and share your feedback. I'd like to learn more about the issues you are experiencing, and to let you know about the new Facebook app which will be launching later this summer. I'll be sending you a follow up email shortly to touch base and grab more information. - Veena, Shopify Support
this is been a whole head ache for me. There is no support from the team, is just giving problems and there is no documentation of how to fix the issues. without humans helping this is something useless
Thank you for detailing your experience here in your review, and I'm sad to hear that you have not received the necessary support for the issues you've experienced with the Facebook app. I'd like to check in with you and see if I can help, so I will be sending an email to you shortly to learn more about this issue and offer my assistance. -Victor, Shopify Support
Didn't work. I still can't tag products on instagram. I have been trying for months to get facebook and instagram to play nicely with Shopify to no avail. Thought the newer app would work better. Wrong.
Hi, there. I'm sorry to hear that you had some trouble using the Facebook integration. I'd like to find out specifically what you're having trouble with, so that we can help you get that sorted out. I'll send you an email shortly and we can speak more there. Thanks! - Oliver, Shopify Support
Its pretty self explanatory I enjoyed the accessibility. The First Time I attempted to connect FB and Insta profiles to my store it was a hassle to say the least this time around it was very user friendly.
I keep trying to add it and then a few days later ir disappears. not sure what the problem is but I can't get my Facebook commerce going. and it keeps saying its not supported? that is just odd if its a Facebook app
Thanks for sharing your feedback! I'd be happy to investigate that with you. I’ve sent out to an email to you to discuss this further. I look forward to your reply! - Abdalla, Shopify Support
awful, migrated to shopify and app wont just sync my catalog and my facebook page, in fact it doesnt even show the shop on my facebook page. very lame. Im strying trying to figure this thing out but isnt looking good
Thank you for your review! The Facebook Shop feature will be migrating to the Facebook Channel soon, which is why you do not see this option at this time. I will send you an email shortly with more information and questions regarding your product catalogue. -Emily, Shopify Support
