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Installed twice, but no integration with FB. App doesnt work.
Cannot get any reporting in Shopify of FB activity, or Shopify created campaigns in FB.
Hey there,
Chris here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. Your feedback is extremely valuable. I'm going to look into this further and follow up with you in an email to open up the lines of communication here and see if we can address some of these concerns.
Chris | Shopify
I installed app ok, but pixel helper doesn't see pixel installed on my website...also in event manager show no activity. What is wrong with this app ?
Hey there,
Ashley here from Shopify. Thank you for taking the time to share your feedback with us. I'm going to follow up with you with an email and troubleshoot this further with you.
Ashley l Shopify
This app like many of the other apps on shopify simply does not work. Shopify blames FB and FB blames shopify and the end customer ends up with nothing.
I use this app to engage with customers, potential customers and friends. I like this app because it keeps me connected to friends, family and customers.
I think everything went well. The install was pretty easy. I am trying to sell from Shopify on both Facebook and Instagram. Went smooth, I hope it works.
My purchase events were duplicated after I used Conversion API tracking. I could not edit the code to add event_id as custom parameter to avoid this issue.
it was so difficult to set up - if it wasnt for the shopify customer support to guide me i wouldve taken 10 hours instead of 3. it took me 3 hours.. 3 HOURS!!
Thank you for sharing your feedback. I will be emailing you shortly to learn more about any additional feedback that you may have for the set up process. - Emily, Shopify Support
I’ve been trying to connect my Facebook account and instagram, but it keeps saying error. How am I able to get assistance since I can’t speak to a live agent.
Hi there,
Charlotte here from Shopify support, thank you for taking the time to install and use the Facebook channel on your store and leave a review. I understand you have been having trouble contacting our support team. I'm going to follow up with you over email to open up the lines of communication and see how we can provide support for you on this.
Charlotte | Shopify
I like how it most of the time it works seamlessly between Shopify and Facebook. If there are issues it can get a bit complicated but most of the time it works really well
Every time I update anything on my shopify it appears on my customers news feeds which is very intrusive. It has caused me to loose a lot of followers. Absolutely ridiculous.
Thanks for taking the time to share your feedback! That definitely sounds frustrating and not ideal. In that regard, we have had a few merchants experience the same issue. The issue that you've described is coming from a setting within your Facebook notifications and not from our app directly. We aren't able to control how Facebook displays your product updates however, we did some digging on our end and the way you would turn off these notifications is to go to your Business Page Settings > Page Updates > click on Edit > and turn off post notifications so that they don't automatically update every change. This should turn off the automatic posts. Thank you! - Anna, Shopify Support
