Reviews (5,791)

Overall rating
3.9
Counts per rating level
  • 57% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 23% of ratings are 1 stars
September 13, 2020

whether you like Facebook or not, its hard to ignore ... this app makes setting up the channel in your shopify store really easy to do

Dylan Kendall
United States
About 1 hour using the app
July 1, 2020

Could you please give us an update when you will add instagram and facebook shopping accounts? This currently adds not a big value at all.

Duša & Kamen
Germany
26 days using the app
Meta replied July 27, 2020

Thank you for taking the time to share your review. At the moment, we do not have a set release date for the Facebook Shops and Instagram product tagging features, but I can assure you that this is something our team is currently working on. When available, we'll be updating our changelog (https://bit.ly/2GvA5MW) with the announcement. You should also receive a notification in your admin.

In the meantime, you can use the Facebook app to create Facebook ads and posts directly through Shopify. You can learn more about how to do this here: https://bit.ly/303i0zE.

Thanks again for your review. If you have any questions about the app or anything else Shopify-related, please don't hesitate to reach out to our support team at help.shopify.com/questions. - Julie, Shopify Support

September 25, 2019

I use the app to integrate Facebook ads with Shopify. It works well, although I would like to see more functionality.

https://bada-bean.com

Bada Bean
Australia
11 months using the app
June 20, 2020

Difficult to set up Facebook Shop and ended up going round in circles. Think I have also duplicated my Pixel somewhere along the line too :/

Pillowsprays
United Kingdom
About 2 months using the app
Meta replied July 10, 2020

Thank you for sharing this feedback. I'm sorry to hear that you found the setup process to be difficult. I want to ensure you're able to connect your Facebook Page and get everything set up correctly, so I've sent you an email to take a look into the account. Whenever you have a chance, please follow up with me there. -Sophia, Shopify Support

January 16, 2021

Okay to use. Fairly easy to set up but a bit difficult to find the accept bottons - some at the top, some at the bottom. Needs consistency.

Gifts Actually
Australia
3 months using the app
August 9, 2019

This app does the job of syncing our stores products into Facebook, and allowing us to run Marketing campaigns directly from the Shopify admin.

Teamco Sportswear
Canada
5 months using the app
October 31, 2018

The app isn't perfect but Shopify support is outstanding. Works well and will get better - we now drive over 50% of our social traffic from FB.

Fishers Finery
United States
6 days using the app
Edited April 6, 2021

Initial set up of Facebook Business account was easy. Step by step directions were easy to follow. Hope the rest of the designing is as intuitive.

Kaminski Jewelry Designs
United States
About 3 hours using the app
December 16, 2020

I haven't had the best luck learning how to integrate the Facebook Channel successfully. Hoping to give it another try so I could change my rating.

Kids Slime Club
United States
10 months using the app
Meta replied December 17, 2020

Thanks so much for taking the time to share your experience! I'd like to hear more about the errors you are currently facing so I can help you get set up on our app. I will be sending you an email shortly to get in touch. - Anna, Shopify Support

September 23, 2021

I cant use shopify marketing to publish retargetting ads..... It keeps getting rejected over and over again saying something is wrong with Facebook.

CKIN+
Canada
9 months using the app
Meta replied September 25, 2021

Hi,

There can be some things which need to be set up before you can publish Facebook ads through Shopify. I'm going to send you an email so we can get to the bottom of this and get your ad up and running. Keep an eye out for it!

- Cíara | Shopify Support