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Really feel like I just wasted 2 hours of my life trying to set up this app and get ads going.
I created a Facebook account, created a page, had tons of problem approving the terms (until I realized that you didn't develop the app for Safari and installed a browser from a company that monitors all our life and rimes with Noodle).
After that I thought I was going to make it. But the Business Manager was the end of me. Somehow I managed to create a Facebook Business Manager, but than there was a Facebook bug so that I cannot access the Business Manager, but my page is under the control of the Business Manager, so that's the end of my experience after about a hundred page refreshes, reconnexions.
Maybe when I'm more desperate for traffic I'll start all fresh with a New Facebook account. But I'm annoyed to have a Business Page to my companies name that I cannot even delete anymore…
Hi there,
Thank you for reaching out about your experience and sharing this feedback. It sounds like you've had quite a difficult time with getting Facebook Marketing set up, and I'm sorry to hear this.
I'd really like to help dig into this issue further to see if there is anything we can do on Shopify's end to work towards a resolution. With this in mind, I'm going to send you an email shortly so that we can discuss this in more detail and look into other troubleshooting steps, if possible. Please feel free to reply directly to my email and I'll be glad to assist further! - Rae, Shopify Support
Facebook drives the most traffic to my store of all the social media platforms - so this app is great
Can't install at all. Redirects to Shopify and the Apps section. Tried several times without success.
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. With issues like this, it often stems from the browser or device that you are using so I'm going to follow up with you in an email to provide you with some troubleshooting steps that should resolve this.
Adil | Shopify
Facebook is the worst company ever. Don't use them. They restrict commerce accounts without no reason.
Hello there,
Thomas here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Thomas | Shopify
Facebook + Instagram SUCK! No support whatsoever! I'm not sure why even try with this evil company anymore!
Hi there,
Nate here from Shopify. Thanks for sharing your feedback about your experience with the Facebook channel app. We want to make sure that you get the support you need regarding the issues you're facing. I'll be sending an email out to open up the lines of communication and help where I can.
- Nate | Shopify
Not good. extremely difficult to manage, I wish we could start over, way too complicated once you are in deep
Hi there!
Paola here with Shopify Support. Thank you for taking the time to let us know about your experience with our app. I would love to know about your experience in order to ensure you have all the tools to make the app work for your business. I will be reaching out to your shortly through email.
Chat soon!
Paola | Shopify Support
hi, im trying to use your app, and it give an error advice, would you please, check the app, so we can use it properly
Hey there,
Adil here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. I'm sorry to hear about the issues you are facing with installing the Facebook channel. I'm going to follow up with you in an email to provide you with some information that can help.
Adil | Shopify
Too complicated and now I cannot figure how to add anything to Facebook or instagram. No tech support and no instructions
Thanks for taking the time to leave us a review and share your feedback! We are continually improving our app, and your opinion is essential in this process, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Rob, Shopify Support
unresponsive. is this still supported? It says disconnected but no settings have been changed and it crashes when i try to rectify
Hello,
Ashley here from Shopify. Thanks for taking the time to submit your feedback. We're going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Ashley | Shopify
Need help with:
"Shopify Business Manager doesn't comply with our terms, including section 4 of our Commerce eligibility requirements."
Hi There!
Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.
If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you, Kristin
