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I have always been able to create facebook post and ad campaigns through shopify marketing until the meta integration. Very frustrating!!!
Hi There!
Aaron here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram App and provide any help you might need.
If you would like assistance and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Aaron.
Can I get help from the Shopify support team? I am going to give it a chance even though I got rejected, stating Your shop can't be published.
Hi There!
Thank you for taking time to leave a review and sharing your experience with us.
We appreciate hearing from our customers!
Please contact our Business Support team via this link for further assistance: https://help.shopify.com/en/support/topic-select/sales-channels/sell-on-facebook-or-instagram?shopDomain=otowear.myshopify.com
Thank you,
[Meta Support].
Too many errors after adding this. Old pixel is still on fb, unable to edit iOS preferences for new pixel. Unable to change the old pixel in running ads.
Hey there,
Robyn here from Shopify. Thank you for taking the time to share your review of the Facebook Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with pixel. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.
Robyn | Shopify
Hi, I can´t connect my account. It says that I need Business Manager Account (Gerenciador de negocios), I have it and it´s not recognized. :( Can you please help me?
Thank you for letting us know about this error you're receiving. I'd like to look into your account further to determine where this error is coming from, and how to work towards a resolution. I'm going to send you a follow up email shortly so that we can investigate further. Speak soon! - Rae, Shopify Support
Only uploads 1 photo and no longer lets you run a promotion from Facebook commerce manager. Shopify blames Facebook, Facebook blames shopify so nothing can get resolved.
Hello,
Jack here from Shopify. Thanks for taking the time to submit your feedback. I'm going to follow up with you over email to open up the lines of communication and see if we can address some of the issues you were having with the app.
Jack | Shopify
If I could give it no stars I would!! Poor excuse for what it considers customer service and it attempts to control your business and how you interact with your own customers.
Hi there!
Paola here from Shopify! Thank you for taking your time to write a review and share your experience. I can completely understand your security concerns. Our app's goal is to provide you with a simpler way to sync your Shopify products over to your Facebook account. However, we do not have direct access to your Facebook Business accounts, we only bridge a connection. We also do not interfere on how you will interact with your customers, this is entirely up to you as the Business Owner.
With that being said, I would love to understand more of what happened and answer all of your questions and concerns regarding our Facebook Channel App. I will be following up with you through email shortly.
I look forward to chatting with you!
Paola | Shopify
Before the change all of my products were on Facebook and I was able to Tag on Instagram. Now all of my new products are not available. It has been over 4 days since I added new items.
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
Frustrating ... I use to be able to post new items and run ads from Shopify. Now it says disconnected and I cannot add Meta posts to my marketing campaigns. Can we have the old app back?
Hi there!
Steve from Meta here! Thank you for taking time to leave a review. I understand your frustration with the recent changes. If you would like to run campaigns on Facebook and Instagram, you will need to do so from Meta.
If you would like assistance with this and haven’t already reached out, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.
Thank you,
Steve
Slow and convoluted; make it a 1-2-3 step process, i am searching all over the left hand nav bar for buttons to push to verify and check status. Make it easy to roll over, not so byzantine
Thanks for sharing your feedback! We work hard to improve our app functionality, so I’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - Abdalla, Shopify Support
"reinstall"
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Hi "This page can't be loaded right now A technical problem prevented this page from loading. Reload this page, visit another page in Facebook Ads, or try again later."
