Facebook & Instagram

It does not give me succinct reasoning when a product is rejected, just says against commercial policies.
Accepts half of our products, but not the other half.
All are meat products!

All the products synked with my shopify stores as been transferred but the main image is not the good one. I tried to delete them to re add them after and it is really difficult

2024:
Shop hasn't been working for 6 weeks, now it's black friday. No support. We give meta 500k a year in ads. Shameful.

Updated 2025:
And now this year the integration stopped working (for the most part) and the pixel loads on and off. Support, as always, is completely useless. Meta is a disgrace.

such a slow service for reviews and when click on GET SUPPORT.. the meta pro team doesn't even know what they are doing and talking about. I just had a word with the META PRO TEAM and i was explaining her something and she started explaining me something which completely useless and doesn't even require that kind of information.

Please fasten your reviewing process and have proper experts in the team who can understand the query and answer accurately and precisely.

If I didn't have to have it, I wouldn't. The app solves nothing, and when things (like the Meta Pixel or Conversions API) breaks, there is no point in going here and clicking about. In fact, I never open this interface, because it serves no value to my business.

Store was in review over a month. (I read it should officially be 48 hours.) I disconnect and reconnected about 5 days ago. Probably a mistake because now I'm starting the clock over.

I think there are all sorts of good intentions but they are racing to utilize AI and the bugs have not been worked out. I have had repeated issued in the 3 weeks that I have been trying to use this app and am very frustrated with the delay in getting a person involved to actually fix the issues - many were non issues but AI issues.

Not great, sometimes it's connected, other time it's not. Also I had someone from Shopify tell me the issue is because I'm in the UK and not USA as to why my products were active but not showing as active! All products do not sync - right now it's telling me that a Sync has failed but when I click it says no products to show.
Just adds an extra stress to running a small business to be honest.

Horrible experience, its not intuitive and no instructions. One of the worst apps on Shopify. I am struggling to just do the basic setup and connecting my instagram with Shopify. They could have made it seamless but the apps seems too rigid and full of bureaucracy. I left few messages and no one called, so not an easy way to even get in touch with someone.

I think this a great service and it's helpful it's all linked together in one place... making it easy for someone like me, who doesn't have much experience and not very tech savvy.

I would like more IG specific - direct IG tools. IG will be my marketing tool and where my ads and visiblity will be. Always having to go through and deal with FB first, in my case was unecessary.