Facebook & Instagram

As a small business owner trying to navigate Meta's ecosystem, I'm beyond frustrated with the confusing maze of platforms, poor customer support, and lack of basic functionality. Here’s a breakdown of why Meta is absolutely failing at providing a coherent experience:

Too Many Platforms, Too Little Logic
I’m trying to use Meta Business, Meta Commerce, Instagram, and Facebook—all of which are supposed to be connected. But why do I need to juggle so many separate programs to manage everything? Nothing makes sense. You'd think with all these accounts supposedly linked, the whole point would be to simplify things. But no. Instead, it's a mess of overlapping functions and repeated logins. I have to constantly hop between platforms just to get basic tasks done. I would love to hear the reasoning behind this decision—was it discussed in a meeting or did it just happen because... why not? Seriously, how is this supposed to be more efficient? It’s mind-boggling.

I’m the Owner, But I Don’t Have Access?!
I’m the OWNER of my business, but for some reason, I don’t have full access to manage my own accounts. WHY?!! Why is it that I, the person with the most responsibility and oversight, can’t do basic things like edit my shop or add products? What’s going on over there, Meta? Are you actively trying to make this harder for people like me to succeed? Ridiculous.

Where Did All the Support Go?
I’ve been running into constant issues, and when I try to get help, I’m met with a bot or an agent who can’t actually help me. It’s always the same: "Can’t process this request." Well, if you’ve fired all your customer service agents, do you at least have some bots that work? Because right now, your system is just an endless loop of frustration with no real solutions. Do you even have coders left to fix these things, or are they all gone too? WHY??

Email Verification: Seriously?!
Email verification doesn’t even work. I’m trying to verify my account and keep getting an error message. It’s 2024, and we’re still dealing with issues like this? How is this acceptable for a company of Meta's size? Come on, guys, fix the basics.

No Access to Shop – How Am I Supposed to Run My Business?
So, I can’t add products, I can’t edit my shop, and I can’t even tag my products in posts. No access. Again. I’m losing business because of this, and it feels like no one at Meta cares. I can't run an online shop if I can’t even manage the most basic things.

Less Money, WAY More Problems
Meta has made it clear that its priority is not its users. Between the broken features, lack of support, and overall chaos, I’m spending more time fixing problems than actually running my business. It’s costing me time, money, and sanity. All I can say is: fewer features, better features, Meta. Less really is more.

If you're looking for a seamless experience to run your business, do NOT rely on Meta. At this point, the platform feels like it’s designed to frustrate, confuse, and waste your time. I really hope someone at Meta is paying attention—because this is not working.

I don't believe it's possible to get this app to work. I've followed countless instructions, followed videos, googled it, asked Insta and FB no matter what I do it still ends up with the status as "In review". I don't mind that it's probably something I've done wrong. What I do mind is there's nowhere to find out what's wrong and how to put it right! Where's the help? Step by step instructions? Useless.

One of the worst platform to sell in Meta especialy since they stopped the shop on the Desktop computers and focused of Mobile only.

Your ads on desktops becomes full of errors and missed links.

Meta support is null!!

Before I can tag my products in facebook and instagram.
I do the same process of uploading photos and information in shopify as before.But now I can not tag my products at all. I need help.

Awful. Product hero images were generating at random - the back of a shirt, for example, would show as the hero image, while the same product would have the correct Hero Image when featured more than once.

Live shop editor is trash. It doesn't show you the live preview while you are editing - like how Shopify does when editing your theme.

I contacted support about the above and now my Facebook and Instagram shop are disabled. So - I am now losing money.

Thanks, Meta!

It's frustrating that I can't use collections I've already created in Shopify in this app - having to redo work is maddening.

There's a problem with my app and it says 'Action Needed' but what action is needed? It doesn't tell me. I tried to get help and it said "Your chat is available in Messenger. You can open the chat if you have questions or need more support. Your case number is 26636240612688089." So I clicked "Open chat" and it opened a message window but it's completely blank. Do I wait for someone or begin the chat? I tried typing a message and it says "Couldn't send". Very very frustrating. I have no idea what I'm supposed to do.

I would like to connect my Shopify website to Instagram. I submitted the Instagram info to Shopify, but it has been stuck in the 'Syncing additional info' process for about half a year. What should I do to resolve this

5 months on shopify waiting for my review to be approve. i have a lot of followers and traffic on instragram and customer service said it only can be approved when i have followers and traffic on facebook, but my mainly customers are from instagram, so there is nothing i can do, and i really think its unfair not having facebook and instagram active on my Shopify because of this. very very upset with this

It is awesome bringing both instagram and facebook in one manageable place. Downside is the policies