Reviews (5,770)

Overall rating
3.9
Counts per rating level
  • 56% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 23% of ratings are 1 stars
July 22, 2023

great stuff! cant' complaint about it. Integration took less than 10 minutes and the best part is that I didn't have to have great knowledge of it.

Hidden Grounds Coffee
United States
4 days using the app
Meta replied July 28, 2023

Hi There!

Thank you for taking time to leave a review and sharing your experience with us. We appreciate hearing from our customers!

Thank you,
Meta Support

December 3, 2020

This made connecting my Shopify Store to Facebook Ads and Instagram very easy! We're very impressed with everything so far!

Lindi Skin
United States
About 2 hours using the app
January 5, 2021

finally a useful and high-end experience app for Facebook & Instagram by Shopify. We've been waiting a long time for that.

Karavan Clothing
Greece
About 2 years using the app
January 12, 2021

It's good but been a lot of changes lately that have made it tough. I wish there was clearer and more direct communication.

SmokeyZone
United States
6 months using the app
January 14, 2021

Still working it all out...:) Am gradually gaining an understanding of the potential of all these option but slowly slowly!

Scarves Australia
Australia
5 months using the app
February 15, 2021

Easier than I thought. I hope this improves sales as stated. I will return with an updated additional star if its working.

Nomad Roasters
United States
9 months using the app
March 13, 2021

nice and easy set up, lets see how it goes, when our customers get connected to us via facebook, can only hope for the best

trade-mart.co.uk
United Kingdom
23 minutes using the app
Edited April 6, 2021

I love facebook very much. I only need to match a selling site with facebook, that's the reason why I'm considering shopify

bibì di Barbara Fragale
Italy
44 minutes using the app
December 7, 2022

We have NOT been able to successfully add our store to IG and FB it says we ARE approved -- HELP! hmm what is the issue???

Laina Rauma
United States
22 days using the app
Meta replied December 7, 2022

Hi There!

Kristin here with Meta! Thank you for taking time to leave a review. We would love to hear more about your experience with the Facebook & Instagram app and provide any help you might need.

If you would like assistance, please contact us through our business support team (https://www.facebook.com/business/help), so we can ensure you have the best possible experience.

Thank you, Kristin

December 14, 2022

I am also unable to set this up. And when I request support, it takes to a cyclical page just saying "something went wrong"

mimi allen photography
United States
About 1 month using the app
Meta replied December 14, 2022

Hi there!

Thank you for reaching out and for leaving an app review. The problem that you were experiencing within the Facebook & Instagram app should be fully resolved. We apologize for the inconvenience that this caused you. Thank you for using the app!

Best regards,
Steve