Reviews (14,801)

Overall rating
4.7
Counts per rating level
  • 84% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this automation app saves significant time by handling repetitive tasks like order tagging, inventory checks, product categorization, and customer notifications. They like the no-code, visual workflow builder for complex logic, deep integration with Shopify data and third-party apps, and reliable performance at scale. Many call the AI assistant a game changer, making advanced automation accessible despite a learning curve, and recommend it for growing and larger stores.

June 4, 2026

Flow ist eine extrem hilfreiche App, um Arbeitsabläufe in Shopify relativ einfach zu automatisieren. Besonders praktisch ist die Möglichkeit, individuelle Prozesse und Bedingungen flexibel abzubilden, ohne direkt eigene Apps entwickeln zu müssen. Gerade für Retouren-, Widerrufs- oder interne Organisationsprozesse spart Flow enorm Zeit und manuellen Aufwand.

Orange Jungle
Germany
Over 2 years using the app
July 20, 2026

Extremely difficult to use and extremely Buggy. Creating templates for emails is extremely frustrating and impossible. Absolutely hate using this.

Sunday Sports
United States
5 months using the app
Shopify replied July 21, 2026

Hi thanks for the feedback but are you sure you are reviewing the right app? Flow is not the product where you create email templates. You might be thinking of the Messaging App which integrates with Flow.

July 15, 2026

es sencilla de usar, debes leer e interpretar correctamente en ingles para no equivocar el flujo, pero es muy completa y funcional

MAGICAL OUTDOOR
Colombia
About 3 years using the app
May 31, 2026

Some annoying limitations in the ui (e.g. can't insert a new block in between two existing ones-- it branches off the parent block) but very functional overall and solved my problem

MASA Chips
United States
Over 2 years using the app
Shopify replied June 1, 2026

Hi, thanks for the feedback. To clarify - you can insert a new block between steps by deleting the link between them and then reconnecting them with your new step (drag a link from the preceding step to your new step).

June 1, 2026

Flow has a very easy-to-use control interface and works well with Sidekick, allowing a few paths for a quick automated management tool.

One complaint is I would like to use Flows, as with all Shopify tools, across multiple storefronts and Shopify's multi-storefront and multi-user tools are extremely poor.

There is little to no thought for large business or enterprise level accounts in any of Shopify's tools.

ZeroWater
United States
Over 6 years using the app
July 12, 2026

quick and easy to use thanks to Sidekick, I typled in sidekick the intent of the workflow and it created the workflow for me. I verified and it was exactly what I was asking for!

Whippie's
United States
Over 1 year using the app
July 12, 2026

Hard to use, glitchy, and my flow has non-functioning features; already submitted a ticket

jD Bath Co
United States
10 months using the app
July 10, 2026

I'm creating multiples block lists as they stop working if they are too heavy.

lululemon
United States
Over 1 year using the app
July 10, 2026

ees un poco complicado si no tienes conocimiento de informática y te ayuda mucho saber ingles si no tienes ninguna de las dos es probable que no lo puedas usar deberían tener una opción en con traducción en español

HEREJE
Mexico
Over 1 year using the app
May 29, 2026

Flow is a game-changer for automating store operations. Easy to set up, saves time, and works perfectly for order notifications and workflows. Highly recommended

Tumegacompra.com
United States
10 months using the app