Reviews (4,271)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app makes building Shopify pages much easier and faster, especially without coding skills. They highlight an intuitive drag‑and‑drop editor, flexible templates, and CRO‑focused layouts that can look custom coded. Many report better performance and conversions, praising features like A/B testing, AI‑driven SEO, and strong integrations. Support is frequently described as exceptional, with the team providing hands‑on help, custom code, and quick issue resolution.

July 7, 2026

I am very happy with the support from gempages support as it was easy to navigate and they were very helpful with fixing my problems.

URBN Workwear
Australia
5 months using the app
July 7, 2026

Great support! Got help within 5 minutes.

Skillebekk Surdeig
Norway
5 days using the app
July 4, 2026

GemPages has been really easy to work with. Easy to use, prompt and helpful support team.

Casa & Beyond.
Australia
5 months using the app
July 3, 2026

The support team was absolutely outstanding. I was completely stuck while building my GemPages page, but the patience, professionalism, and level of support I received were exceptional.

It's rare to find customer service like this these days. Their proactive approach, detailed guidance, and willingness to walk me through every single step made what felt like an overwhelming task so much easier. They never rushed me and were genuinely committed to helping me succeed.

A huge thank you to Jay and Ken for your patience, enthusiasm, and dedication. Thanks to your support, I managed to finish and publish my GemPages page—woohoo! I couldn't have asked for a better experience.

Eleroi
United Kingdom
About 2 months using the app
GEMCOMMERCE CO., LTD replied September 7, 2026

Hello Eleroi,

Thank you so much for sharing such a thoughtful review. We are thrilled to hear that Jay and Ken were there for you when building your GemPages page felt overwhelming, patiently walking you through each step until everything was ready to publish.

Your recognition of their professionalism, enthusiasm, and genuine dedication will mean a great deal to both of them. We will make sure Jay and Ken know just how much their support contributed to your successful launch. Woohoo indeed!

As you continue building with GemPages, whenever you need guidance or another helping hand, our team will be right here for you.

Auri
GemPages Customer Support Manager

July 3, 2026

Great experience, great support, but sometimes the consistency of the app is not the best.

Neroo
Hong Kong SAR
4 months using the app
July 2, 2026

great app, used it on all of my stores. Support is great and fast with the solution always. Ann was great today, she helped me right away!!

Northstep
United States
21 days using the app
GEMCOMMERCE CO., LTD replied September 7, 2026

Hi Northstep,

Thank you for trusting GemPages across all of your stores! We are delighted that the app has been working well for you and that our support team has consistently provided fast solutions whenever you needed assistance.

Ann will be so happy to hear your shout-out, and we will be sure to pass your kind words along to her.

Whenever you need help with any of your stores again, just send us a message and we will be happy to assist.

Bella
GemPages Customer Support Supervisor

July 1, 2026

Very helpful and friendly staff, thanks to Andrew!

GlowSis
Lithuania
About 2 months using the app
GEMCOMMERCE CO., LTD replied September 7, 2026

Hi GlowSis,

Thank you for your lovely feedback! We are glad you had such a helpful and friendly experience with our team.

Andrew will be delighted to see your special mention, and we will make sure your thanks reach him. Whenever you need assistance again, our team will be just a message away.

Emma
GemPages Customer Support Supervisor

July 1, 2026

Great help from Shival today ! with patience he helped me a lot with ease!!!! i m defiantly recommend this app for work w your store

Conscious Body School
United States
About 1 month using the app
GEMCOMMERCE CO., LTD replied September 7, 2026

Hello Conscious Body School,

Thank you for sharing your experience with us! We are so pleased to hear that Shival patiently guided you through everything and made the process feel easy.

We will make sure Shival sees your recommendation. It will certainly mean a lot to know that the support made such a positive difference to your experience.

If you ever need another hand with your store, please reach out and our team will gladly help.

Bella
GemPages Customer Support Supervisor

June 29, 2026

Excellent customer service! I've been using this for years, highly recommend!

Happy Moments
Canada
Over 7 years using the app
GEMCOMMERCE CO., LTD replied September 7, 2026

Good day Happy Moments,

Thank you for being with GemPages for over seven years! Your continued trust means so much to our entire team, and we are delighted that our customer service has remained a highlight of your experience throughout the years.

We truly appreciate your recommendation. Whenever you need us again, our team will be here and happy to support you.

Cindy
GemPages Customer Support Supervisor

June 28, 2026

Vee was absolutely amazing, very patient and stepped me through some changes I needed to make. highly recommended

Calm Curve
Australia
6 months using the app
GEMCOMMERCE CO., LTD replied September 7, 2026

Hi Calm Curve,

Thank you for the wonderful recommendation! We are delighted to hear that Vee patiently guided you through the changes you needed to make and made the whole process easier.

We will be sure to share your kind words with Vee. If you ever need help making another change or have questions along the way, our team will be ready to assist.

Emma
GemPages Customer Support Supervisor