Reviews (4,267)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app makes building Shopify pages much easier and faster, especially without coding skills. They highlight an intuitive drag‑and‑drop editor, flexible templates, and CRO‑focused layouts that can look custom coded. Many report better performance and conversions, praising features like A/B testing, AI‑driven SEO, and strong integrations. Support is frequently described as exceptional, with the team providing hands‑on help, custom code, and quick issue resolution.

July 29, 2026

いつも迅速かつ親切にご対応いただきありがとうございます。

enabot.jp
Japan
Over 1 year using the app
July 28, 2026

Insane customer support

kinecure
France
23 days using the app
June 9, 2026

Super page et support très réactif et aimable

Nuvaskin-de
Germany
14 days using the app
April 28, 2026

Excellent customer support. I'm loving the new look of my store. Highly recommend GemPages

Cura Academy
United Kingdom
10 days using the app
Edited September 29, 2026

Great support Emmy super helpful

Lumilume
Czechia
5 months using the app
April 28, 2026

Abraham @ GemPages support has been absolutely amazing. I had an issue I couldn’t quite resolve at first, but they stuck with me and worked through it until we found the solution. It was partly user error and partly me still learning the platform, but knowing I have this level of support to rely on is invaluable. 100% — 5 stars.

LOKiT Bags
Australia
About 2 months using the app
June 8, 2026

Esta aplicación es genial para los que deseamos tener paginas profesionales y que vendan

RAYMON NARANJA
Colombia
About 15 hours using the app
February 25, 2026

I used GemPages to build out my entire website so that it looked exactly the way I wanted it to (the native Shopify builder is SO limited!). I just realized today that there was an issue with the Search function on all of my GemPages-built pages. I contacted support through the live chat function and was connected with a support person within 5 minutes. Tony was extremely helpful and expedited my issue to technical support. In under 30 minutes, they not only solved my issue, but included screenshots showing me exactly what they did to rectify it - amazing! This type of customer support is why I chose GemPages in the first place and I am SO happy I did! It's such a huge relief to be able to connect with a support team and get issues fixed in a timely manner when they arise. Highly recommend!

Superior Feline
United States
5 months using the app
GEMCOMMERCE CO., LTD replied March 5, 2026

Hello Superior Feline,

Thank you for taking the time to share such a detailed experience. We are very glad to hear that GemPages helped you build your site exactly the way you envisioned and that our support team could resolve the search issue quickly. Tony will certainly appreciate your kind words, and we are happy the screenshots and guidance helped clarify the solution.

If you ever want help refining your pages or exploring new features, our team will be glad to assist.

Justin
GemPages Technical Support Leader

February 26, 2026

I use Gem across all my stores and I cannot fault it! The support is always quick and effective, no being fobbed off like some Shopify app supports! The app allows you to make some really nice pages, really quick and easily and the load times are pretty good. Would recombed this for website!

CELLER8
United Kingdom
Almost 3 years using the app
GEMCOMMERCE CO., LTD replied March 6, 2026

Hello CELLER8,

Thank you so much for your thoughtful feedback and for trusting GemPages across multiple stores. It is wonderful to hear that the app has been helping you create pages quickly and efficiently while keeping load times solid. We are also very happy to know that our support team has been able to assist you promptly whenever needed.

If you ever have any questions or need a hand with anything in the future, please just let us know. We will gladly assist whenever you need support.

Cindy
GemPages Customer Support Supervisor

July 24, 2026

excelente

Click On Store
Ecuador
5 months using the app