Reviews (4,261)

Overall rating
4.9
Counts per rating level
  • 96% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an intuitive drag-and-drop page builder for product, landing, collection, blog, and home pages, offering far more design flexibility than Shopify’s native editor. Many report faster workflows, higher-converting pages, and strong performance on mobile. GEMX A/B testing, AI content/SEO tools, and smooth integrations are appreciated. Support is repeatedly praised as fast, patient, and highly skilled, often providing custom code and store-specific fixes.

August 24, 2023

Best customer service ever! They always solved my issues every time I reached out they are also super nice!

Drippy
Italy
About 1 month using the app
August 11, 2023

Literally the best customer service. They're extremely helpful with helping you navitage the page builder. I've had an amazing experience!

The Brow Balm
United States
27 days using the app
July 12, 2023

Bella from customer service was incredibly quick and helpful. The product itself is easy to use and easy to learn. great job

Petaline
United States
3 days using the app
July 27, 2023

The best customer service out there - any issues you face they are on the case with speed. You can really create professional looking sites with ease with Gempages. New updates and features added regularly. Can't recommend enough!

Snugify
United Kingdom
22 days using the app
GEMCOMMERCE CO., LTD replied July 31, 2023

Thank you for your review! We are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!

Edited May 24, 2023

Gempage's technical support offers a prompt and efficient service, demonstrating professionalism and extreme kindness.

Inatekpro
Canada
3 months using the app
GEMCOMMERCE CO., LTD replied May 26, 2023

Thanks for sharing such kind words. We promise to always support you until you are satisfied. If you have any concerns, please remember we're always here.

May 26, 2023

This app is seriously awesome! It's been a total lifesaver for me when it comes to designing stuff. Customer service is absolutely top-notch. Morgen and Liam, you guys rock! They've been super helpful and lightning-fast with their responses. Seriously, I can't thank them enough. Keep up the fantastic work!

Earths Basket Superfood
United Kingdom
16 days using the app
GEMCOMMERCE CO., LTD replied May 26, 2023

Thank you so much for leaving us a review!

It really means a lot to us to hear that GemPages has been easy to use and a lifesaver. Your honest feedback about the positive experience motivates us to continue improving the app for you.

I'll be sure to share these kind words with Morgen, Liam and the entire team. Please let us know if there's anything else we can help you with.

June 8, 2023

This app is amazing. I come from Shogun and that was a good app and good people. But this app allows me to be FAR more creative. You need to find what is right for you and this app just works for me. It is MUCH easier to share pages or templates across websites than Shogun was in my experience. For sure a great software and most important the quick assistance in chat is the best ever.

Geek Grind Wholesale
United States
8 days using the app
GEMCOMMERCE CO., LTD replied June 12, 2023

Thank you so much for your wonderful feedback! We are thrilled to hear that you find our app amazing and that it has exceeded your expectations. We understand the importance of finding the right fit for your needs, and we're delighted that our app provides you with a platform to unleash your creativity to a greater extent. If there's anything else we can assist you with or if you have any further suggestions, please don't hesitate to reach out. We're here to help!

March 25, 2019

I'm a web designer by trade, and beginning to use this app seemed intuitive, easy, and fast. I loved it in the beginning. Shortly after, I had started gathering issues (integrating into Shopify Homepage, Product Element blocks not showing properly, widgets not completely loading in the gem builder, inconsistent viewing, and continuous bug after bug).

This is where it stopped being intuitive and straight annoying. A web designers apps and tools are everything to them. It's how I do my job. I found I couldn't depend on GemPages to properly execute my designs or support me with my problems when I needed them to, and for this, that is their BIGGEST flaw.

That's why they have a two star rating. The interface is beautiful and the customization is endless. However, if you have deadlines and wish for support to fix your problems FIRST TIME AROUND, this app will do nothing but disappoint you.

Cycle Kids
United States
18 days using the app
Edited June 5, 2022

I've tried all of the major Shopify Page Builders. Only Shogun and GemPages are worth using. Shogun is a little more polished than GemPages, everything is a little more responsive and slightly easier to use, and their templates are a lot better. However, Gempages is a much better value. Even with their $300/month plan, Shogun doesn't offer unlimited pages. So for someone like me who uses Shopify as a blogging platform with occasional A/B testing, Gempages is a much better fit. I think that as GemPages continues to improve their product, they could overtake Shogun at some point. Edit Jun 2022: After using this plugin for a bit, I have to revise my rating. With lots of effort and working around bugs, it's possible to make pages with this tool. But it's a real chore. Stupid things happen all the time when you create pages: like text losing formatting, text having additional formatting you didn't give it, changes you make on mobile breaking things on desktop, or just simple things like there being no easy way to insert your saved custom blocks at a specific place on the page. I don't like using this tool and will be moving onto an alternative ASAP.

Christian Pure
United States
3 months using the app
GEMCOMMERCE CO., LTD replied June 29, 2022

Please accept my apologies for the recent frustration you've experienced. I want to express our gratitude for your input. It will enable us to address these issues and enhance our services. Please contact us via email at support@gempages.help or live chat if you have any further concerns.

James | Customer Success Manager
GemPages

July 31, 2019

Good service but have experienced page building problems in the trial period. Issues have now been sorted thanks to support team.

LARSSON & JENNINGS
United Kingdom
2 days using the app