Reviews (4,258)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app makes building Shopify pages much easier and faster, especially without coding skills. They highlight an intuitive drag‑and‑drop editor, flexible templates, and CRO‑focused layouts that can look custom coded. Many report better performance and conversions, praising features like A/B testing, AI‑driven SEO, and strong integrations. Support is frequently described as exceptional, with the team providing hands‑on help, custom code, and quick issue resolution.
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Really amazing product, that is extremely user friendly. Certainly beats the other similar page builder apps in terms of features. The customer service is the real highlight. Having someone always on call to help with seemingly complex technical questions, is far beyond my expectations. Mona and Amy always one hand to solve my technical questions almost immediately.
Update: I'm working on this again 1 year later and still having similar issues. The platform is slow to load and support are not online during European business hours.
App is good but support are rarely online, or at least not online during our normal business hours in the UK. So we send report requests then do not hear back for hours. With other apps at this price and of a similar nature there is always some support around to help.
Hi Jamie,
Please accept my apologies for the recent frustration you've experienced. The GemPages Team always try our best to cover 24/7 across different timezones. Our sincerest apology if at some points you have experienced a longer waiting time due to our high volume of requests.
Please let us know your concerns, if any. We guarantee that we will do everything in our power to ensure that you are completely satisfied.
James | GemPages Customer Success Manager
GemPages is a great App that we use more and more in our e-commerce these days. First we started with simple pages, and now we even decided to go for a GemPages built homepage, as there are more options and possibilities than our theme offers. And the support is awesome too, helpful, fast and friendly. Have helped is in carious customs solutions and designs that we could do on our own. Definitely recommend this App!
We used to use Shogun but after continues problems and lack of help from them, we moved over to Gempages. The best thing we've done! You get so much more for such an amazing price. They provide fantastic customer service, have helped me out every time within 24 hours. I love the fact that they have a live chat, it's so incredibly handy and now I no longer have to wait days for help over email. I feel more creative now using Gempages. I highly recommend them!
Update 4 years later
Still going strong with Gempages, and there's nothing I would change from my original review!
Thank you so much for your review and recommendation! Happy to hear that GemPages provided you the customisation options that you were looking for! Also, we are happy that our support team was prompt in their response, and that they were able to help you. Thank you very much for using GemPages!
Let us know via live chat or email support@gempages.help if there is anything else that we can help you with!
James | Customer Success Manager
Gempages is a great App, but most of all, the support team is very helpful.
Cindy has helped us from the beginning to the launch of our new site www.weltonlondon.com
The team helped us to install custom font and advised on compatible App to translate the site (Langify) They also helped us sorting out an issue we had with a Add to cart button in a Carousel. Gempages is a fantastic App to get the best design. We had a lot of good reviews from our customers.
thank you
GemPages customer service is great, they've always been so helpful and able to fix the issues I've contacted them about. Tony was very friendly and knowledgeable, he helped to resolve my problem with ease and explained exactly what was wrong. GemPages allows me to build out my theme with professional custom pages designed the way I want them.
This app is really simple to use and has great functionality. I really like the fact that you can configure for desktop, then go to other device configurations and customize for each device. Customer support has been excellent too!
Liam has provided excellent support this evening.
Thank you!
Thank you so much for your review. We are thrilled that you are enjoying the app and that you found it easy to use! It's looking awesome!
Feel free to let us know whenever you need assistance!
Nathan | GemPages Customer Success Team
I had an outstanding experience with Liam from GemPages technical support! He was incredibly knowledgeable and resolved my website design issues quickly and efficiently. Liam's professionalism and friendly demeanor made the troubleshooting process smooth and stress-free. I couldn't have asked for better support. Highly recommend!
Thanks for taking the time to share your experience with GemPages. It would be greatly appreciated if you could tell us what is causing your dissatisfaction and give us the opportunity to serve you better.
I'm in love with it. So easy to use. Pages turn out beautiful.
Also their support is always extremely helpful. The app says they will reply within 1 hour, but it never takes more than 5 minutes. And the best is: they always sort my problems! Thank you for doing such an amazing job!
Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!
All the best!
We have been using GemPages for over two years now and it has given us the flexibility to adapt our product pages, blog pages, landing pages and home page to our specific needs and how we have visualized them. Their technical support once an issue developed was excellent, they were helpful and stood there working for us until the problem was fixed. We can't recommend them enough if your looking for a page building tool.
Your review helps us so much and we can’t thank you enough for taking the time to write it. Providing an enthusiastic service to our clients is very important to us, so to know we’re coming through is a big win!
All the best.