Reviews (760)

Overall rating
4.7
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as an essential tool for consolidating gift cards, store credit, and loyalty, often driving 5–25% extra revenue. They like using store credit instead of points, clear gift card management, and easy setup with custom designs and bulk creation. Cashback, tiered rewards, and store-credit refunds are widely used. Integrations, white-labeled emails, and especially fast, hands-on support are frequently praised.

November 11, 2016

Great customer service & prompt to take care of any little issues you might come across. Customers LOVE it! We get positive feedback from them consistently.

Lovestitch
United States
About 1 month using the app
March 5, 2023

Great experience for install and use this app for our e-commerce business as a coffee roaster. The customer service is very helpful to get instantly guidance.

SUNDAY MORNING COFFEE COMPANY
United States
7 days using the app
Rise.ai replied March 15, 2023

Hello!

Thank you for the amazing review and for acknowledging our Support Team's efficient customer service!

Your feedback is very much appreciated! :)

April 5, 2022

Great, fast customer service. They responded, within one minute! Eddie solved my problem right away, and was super nice, and relatable! A pleasure to work with!

Elemeno Baby
United States
Over 1 year using the app
Rise.ai replied April 6, 2022

We're glad to know that you had a positive experience!

Should you require assistance with anything in the future, our friendly support team would be ready to help! :)

October 6, 2022

Great app, functions as described and provides a great user interface. Ideally, use this app if you want both gift cards and rewards as their synergy is great.

OTR Meals
Canada
2 months using the app
Rise.ai replied October 7, 2022

Thank you for this awesome review! We are thrilled to hear that you are happy with the whole experience with our app. If you ever have any questions or if we can help along the way, feel free to reach out to us anytime!

February 28, 2023

Just setting it up right now but have experienced AMAZING customer service so far!! Pauline, was so helpful with helping me migrate over from my old POS system.

EVER Boutique
United States
6 days using the app
Rise.ai replied March 15, 2023

Hi there,

Thank you so much for the amazing review! We are super happy to hear you are having such a great experience with our team and app. Please let us know if there is anything else we can assist with!

January 13, 2022

So far so good. Great support. Using this as a rewards system and also gift cards. Looks great, very customisable and hoping it will increase our referrals also.

The Pished Fish
United Kingdom
About 2 months using the app
Rise.ai replied January 23, 2022

Thank you for your review! We are looking forward to seeing great results.

December 15, 2015

Awesome App and it has helped us increase our sales!
They have been there every step of the way to make sure everything has been working and going well. Thanks!

Onetreeplanted 2
United States
27 days using the app
Edited September 18, 2019

Got a bit confused initially however the developers offered to contact me and walk me through and now i've upgraded my account. Really interesting e-gifting app!

makelasergifts
United Kingdom
About 4 hours using the app
Rise.ai replied September 19, 2019

Thank you so much for this GREAT review! 🙏

We're so happy you love it. Enjoy your Gift Card and Rewards Program - you're awesome 😊

May 23, 2020

We are just getting started with Rise and understanding its full potential for our business, the quick response and support from the team is exceptional so far :)

Maui Kuʻia Estate Chocolate
United States
26 days using the app
Rise.ai replied May 26, 2020

Thank you for your 5-stars review. Our support team is always here to help ✨

Good luck with your Store Credit and Rewards Program.

December 11, 2019

Rise is one of the few companies, aside from Shopify, that deliver unmatched customer service. I was up and running in literally 10 minutes. You guys are great!

RazorGuard
United States
About 1 hour using the app