Reviews (5,816)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highlight the AI agent as a major upgrade that syncs with store data to give accurate, brand‑aligned answers and reduce repetitive support. Many report faster responses, better customer experience, and higher conversions, especially with strong FAQs. They value deep store integration, email follow‑up, and mobile access, plus flexible settings for availability and lead capture. Several note reliable performance, improved notifications, and responsive development.
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I think it's a good tool for the job. I'm learning how to use it. Keep up the good work.
i am wondering if you review all our previous replys to clients and then use them as a guide for you AI RESPONSEs i hope so
The AI agent is horrible and cannot be turned off.
Hi sorry you are having trouble. You can turn off the Agent at any time by going into Shopify Admin > Sales Channels > Inbox where on the right you will see a toggle to turn off the Agent (amongst other settings to configure Inbox).
I'm using your Shopify chat option but when a customer clicks the button by mistake, there is no button to close that. in the pc version there is a cross button but in phone there is no. i tried from multiple devices.
Thanks for the clear report, and you're right that closing the chat should be just as easy on mobile as it is on desktop. Other merchants have flagged this too, and a missing close control on phones is often tied to the widget size or a theme conflict on the storefront. Our team can look at your specific store and help make it dismissible at help.shopify.com/support, and we'll pass the mobile close-button gap to the Inbox team.
keep it up.
It's overkill for people to reach you... Turning it off.
nice
has this app been fixed ? im not installing it until its fixed
On sign-in: a new setting now lets customers start a chat by sharing just their name and email instead of signing in, like the previous Inbox. It is available now under Sales channels > Inbox > Chat settings > Collect customer details. Choose Require name and email there (the other options are Require customers to sign-in and Allow anonymous chats). One note: this applies to chats with your team. The AI agent still answers anonymous visitors instantly, by design, so customers get help in seconds even while you are offline. We default to sign-in because it confirms the customer owns the email they leave, so your replies reach a real person, but the choice is yours.
On chat UI settings: on the same page in Admin, click the pencil icon to be taken to Theme editor for Inbox to customize the chat activator size, colors, font and so on.
Hope this helps.
The app is great it does what its meant to do and i am satisfied.
Customer Service is exceptional.
