Reviews (491)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants recommend this app for handling complex, real-world shipping setups that Shopify alone can’t manage. They highlight powerful rules for mixed catalogs, B2B tiers, and multi-warehouse or dropship scenarios, plus accurate dimensional and multi-box rating that prevents undercharging. Many report clear gains in profit and checkout accuracy. Support is frequently praised as fast, hands-on, and willing to configure and test intricate scenarios.
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LOVE this app and the team behind it! We were having a lot of trouble getting things to apply correctly, and Joel and Sharon worked with me for the better part of two weeks, to make sure things finally worked the way we needed them. All the while being extremely personable and enjoyable to work with. Definitely thrilled we found this app!
The Support that I have received by Intuitive shipping, has been outstanding. Many other apps should take note.
If you are looking for a Shipping app, that will allow you to give custom shipping rates or anything else that you could dream of for your shipping, this App is the way to go!
This has been the best App!! The support and setup were easy and if I had any problem even if it was something that went wrong with Shopify over the weekend, they helped fix it ASAP. Truly the best App and support I have worked with.
Love this app! And the staff is incredibly helpful. Ive had many questions, and each one is answered quickly, correctly, and with ease. Highly recommend this to anyone and everyone looking for a solid Shipping app, and a very helpful support team!
If everyone had customer service like these guys the world would be a much better place, any issues I have, dealt with swiftly & professionally, I have recommended this app to many shopify users and will continue to do so!
Wow, thank you for that! We take pride in the passion we have for making your experience with Intuitive Shipping both pleasant and fruitful for your business. It's amazing to hear that your experience has been so positive! If we can help with anything, please reach out to our support team. And thank you so much for the recommendations!
Best regards,
Ron Anderson
Customer Experience Manager
this app is 980 a complaint and doesn't follow the guidelines to help people with disabilities function that's not compatible with the screen readers for one number two I have not received any support or help. I reached out several times, and had several meetings and no one to turn the damn they don't respond for the app support which is hurting me and my shipping process has been waiting patiently for several weeks just expire. . The bottom of the bottom line is don't trust these people it's very well decorated, but it does not perform to its own standards. I'm very unhappy and dissatisfied and I can I get no assistance, so I'm just gonna have to report this again to the ADA bought a complaint for people with
I'm so sorry to hear this has been your experience with Intuitive Shipping. Please know that we offer advanced support services to customers with disabilities where required. So, to get you configured asap, let's figure out why our ticket replies and calendar bookings aren't hitting your inbox.
I hope my reply here prompts you to check your junk or spam folders. Paul has sent another email to the address on file from the support ticket you submitted and through your store's contact us form. My assumption is that our communication is being routed to your junk or spam folder.
Our team is more than happy to help get you configured today. If you could share some ways we can make the app easier to navigate, we would greatly appreciate any suggestions, so future customers have a better experience.
Again, I am sorry that this has been your experience with Intuitive.
Warm regard,
Sharon Green
CEO/Co-founder
Intuitive Shipping has given us all the functionality we need to calculate and display complex shipping rates that Shopify isn't capable of providing. I've also received great support from their team to get the setup we need in place and ensure it's reliable every time. Intuitive Shipping makes it easy to set up, test, and count on it working smoothly. Super happy here!
Amazing! Thank you for sharing this. We're happy to hear that Intuitive Shipping is effectively managing all of the complexity with your shipping requirements and that you're getting the help you need when it's needed. Please don't hesitate to reach out to our support team again should the need arise in the future. We're here to help!
Best regards,
Ron Anderson
Customer Experience Manager
This is a great app with so much to offer. The customer service is also top rate, as sometimes it takes a little guidance to make sure everything is set up and rates are reading correctly at the checkout. Michael was a pleasure to speak to and an absolute star - helping to resolve a recent issue quickly and efficiently via emails and a video call. Thank you!
Amazing! Thank you for taking time to share this so that others can make an informed decision. We're happy to hear that you're getting the most out of Intuitive Shipping, and that our team is providing the help you need when it's needed. It's great to hear you're taking advantage of both our email support and our live, one-on-one support sessions. Michael and the rest of our support team are always here to help should you need us again in the future.
Best regards,
Ron Anderson
Customer Experience Manager
This app has changed my shipping life. As a Canadian e-commerce store, I was having difficulty finding an app that could work with Canada Post while also calculating how many of my unique, handmade items could fit into a shipping box. This app does it all in a very intuitive, easy to use interface.
This app works with multiple shipping providers, custom delivery times, custom delivery descriptions, multiple packages, unique product dimensions, unique shipping scenarios and much more.
The developer also offered incredibly helpful and timely support when I encountered some configuration challenges. I am so glad to have found this app and the development team behind it.
Great app to manage our (insane ) shipping rates from 20+ vendors... this is our store's saving grace... and to top it off- the customer service is INCREDIBLE!! They not only proofed the whole thing, but continue to help us in huge ways!! LOVE this app... 10/5!
