Reviews (1,244)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app reliably delivers clear, professional size charts and recommendations that boost customer confidence and reduce sizing questions and cart abandonment. It’s praised for clean, responsive tables, strong customization for different product types and units, and easy styling to match branding. Many find it simple to set up, good value on free or low-cost plans, and highlight fast, friendly support that quickly resolves theme and customization issues.
Refine
-
By rating
The app seems good, but I really cant use it, because after installing it, it messes up the product pictures on the product page of my theme. The pictures of the featured products become very streched and ugly, which brings negative experience to our customers. I contacted support and provided detailed explanation from where the problem comes, but never got a response after that if they plan to fix this issue. Really pitty, because I want to use the app and the recommender option, but since the support is not answering and providing a fix of this issue, I have to look for another app.
This app was super useful for setting up size charts for a wide variety of different product types in our store. Our previous app was tag-based, which was not sustainable for our company. Kiwi uses condition-based product matching which is super easy and logical to set up; now we can leave everything be and new products will automatically have size charts with no extra work. The charts themselves are highly customizable and intuitive to make, and the built-in app features allow you to place the size chart link anywhere you'd like on your product pages with ease. I tested several size chart apps before finding Kiwi, and Kiwi checked off all of our boxes and was clearly the best option out there!
Hi CKS Online team. Thanks for this review, and for sharing how you researched many other apps when looking for the best size chart app. Given your level of diligence in searching to find us, we'd trust your diligence with guiding us to the best Kayak equipment!
If you ever need any help with your size charts, we are here to help! If you need help on the water navigating a class 5 rapid, we are definitely not the ones to call 🤣
Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it.
Jan 2023: 1 Star Review
We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working.
If they pay attention to other reviews there is an issue that has been introduced to the software recently.
They don't seem to care and we will find another solution unfortunately.
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you.
I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it.
I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you!
- Hannes Bez, CX Director, Kiwi
Update Apr 26:
Hannes reached out and the team did their best to recreate the charts for me. I appreciated this, but it did take 2 months with several communication issues such as support team members missing my messages. Seems like they are trying to improve their support process-I'm hoping to see this and thanks again.
------------------
Decent size chart app with the slowest support I've ever seen. The team might as well be on Mars with their responses that take days. I migrated from woocommerce and they screwed up my charts in the process and deleted the original ones including the template. Now if they can't fix it, I have to recreate a dozen charts from scratch. It's costing me sales. Please hire competent people.
Thank you for your honesty. I apologize for this experience and the negative impacts it's had on your business. We set high customer service standards for ourselves - I'll be reaching out personally to make sure we turn this experience around for you. - Hannes Bez, Customer Lead
We used this app to help manage our sizing charts better. It does what it says on the tin and so much more. They have thought of the nitty-gritty things, such mundane things, and that is what in our opinion, makes them such a must-have app. Even though we could probably code some of the sizing charts ourselves, with KIWI having the ability to universally affect any code, design, spacing, font, conversions, numbers while being rule-based on what to display where is amazing! Can't wait to try their recommender - although presently it is out of our budget. Great job team and oh we had a bunch of issues trying to figure out in the app as there are so many customizable options and Sam was on point, prompt and super-efficient. Thank you!
2021-02-09: This is just an update on this app. I truly believe this is the only app you need for size charts....I literally cut and paste a size chart from the supplier (can be a copy from their website) paste into excel, save as a csv, upload into Kiwi Size Chart app and it makes everything look beautiful and branded for my store. I have been using this since October and honestly takes less than 2 minutes to create a size chart that looks so professional. BEST VALUE FOR MONEY!! Very quick and easy to use.
October 2020: This app is amazing! I only installed it today and already have done six different size charts. They look so professional! This app is intuitive, does everything you need it too, your size charts look amazing and the best thing? BEST VALUE FOR MONEY of any app I have used so far. (I don't normally write reviews, so I am pretty impressed!) If you are selling clothes online, this MUST be one of the apps you download! : ) 5 stars+++
Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan.
I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ads. I will of course edit this review as soon as I get an update.
We will be waiting in the meantime. Please improve your communication in the support/tech team.
Thank you. EDIT 1:
After being assigned to Luci from tech support, getting nowhere in 8 days, having days with no replies, and me leaving a 1 star review, I had a message from another support member, Zach.
He actually listened, ask a couple questions and was able to fix one of the issues in like 3 minutes. I felt heard for the first time here. Now I'm waiting for the second issue to be solved, but this gives me hope! Thanks Edit 2 (April 14th): It's now been 2 weeks and still no solution found on the other bug (all data analytics lost from January). The tech team is still working on their bug. We will have to move forward without this.
Thank you for taking the time to write such a detailed review and following up to edit it! I'm really sorry your initial experience was so disappointing, but I'm glad we're managing to turn it around for you.
As Zach mentioned in your conversation, our engineering team is now looking at the second issue you experienced. I should note here, just as a word of caution, that it may take them a few days to diagnose the problem, and if it is indeed a bug you're experiencing, we won't be able to provide an estimated timeline for a fix since there are too many unknown factors which could complicate that work.
However, we will stick with it and keep you posted no matter how it goes. Our goal is to make sure every customer has a fantastic experience with us, and we still have a ways to go to deliver on that promise to you!
Regards,
Hannes Bez
CX Lead
okay here is my true honest review.. when I first got the app I had a bit of complications, but then support got a hold of me instantly and helped me TREMENDOUSLY! ANYONE who says in their reviews that they do not care or help is a liar... they helped me with my problem and solved it for me instantly. I said it before and ill say it again this is a really great app! when I first installed it, it made me really happy to see all the features that were shown available for customizing it. I made such a stunning chart that suits the theme of my site almost PERFECTLY! the colors you can choose, fonts that are available, different themes and sizes to choose from...this app is with the pay! im so truly grateful for the support team for helping me through my outcome when I had lost the theme I created. I definitely recommend leaning to them whenever you have a problem or misunderstanding how certain things on the app work. lastly, I just wanted to say that I will keep this app on my site and will be recommending it to other folks I know who are in the clothing business industry... I truly see lots of awesome potential use in this app and imjust so grateful to have gotten my work back received. THANK YOU AGAIN!!!! - MEL :)
We are really sorry for the experience. I'm not sure what the save issue is but we took a look at the logs, and noticed that you were spending time editing the app settings to tweak the styles. I have gone ahead and restored your changes!
We also just reached out to your email so we can work with you on this if you are still interested in trying out our app!
Brilliant APP, very easy to use, produces amazing looking charts and for free, highly recommended! it's the first review I ever write, but I had to and voluntarily... oh and amazing and instant support!
Best size chart app in all shopify apps, look no further because kiwi size chart is the most advanced size chart in all shopify , you cannot imagine how you can create stuff with this size chart. its fully customizable and if you need anything customer support will help right away with anything.
this app will help avoid return and exchanges for sure!!!
