Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (9,958)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app boosts trust and conversions by showcasing visual reviews with photos and videos, often increasing sales and helping new customers decide what to buy. They like the clean, customizable widgets, automated email requests with discount incentives, and tools to import and manage thousands of reviews. Many call it worth the price, and frequently praise support as fast, professional, and proactive in resolving issues.

Edited June 30, 2026

Domerly and Rina were both incredibly helpful, professional, and kind throughout the entire support process. They resolved every issue quickly, explained everything clearly, and made the whole experience smooth and stress-free. Excellent customer service from both of them. Thank you, Domerly and Rina, for your outstanding support!

FURNIGUARD
Slovenia
10 months using the app
October 4, 2025

Thank you Leogen for help with the App!

Elumi
Lithuania
39 minutes using the app
October 3, 2025

Staff are amazing, Joyce was super quick to find and resolve the issue I was having.

Rheya
New Zealand
2 months using the app
October 1, 2025

Lawrence had a quick and effective solution to my problem.

TrailRax
United States
About 1 year using the app
September 29, 2025

The customer service is excellent! Liz assisted me and was patient and had expertise in understanding the app and teaching a non- tech person how to find everything on the app.

Tinnigone
United States
4 days using the app
September 25, 2025

George and Domerly helped me very good.

Stekkit
Belgium
15 days using the app
September 23, 2025

Leogen was a great help customizing a request on our website and was quick and thorough. Great support getting set up - thank you!

Luna + Luca
United States
13 days using the app
September 23, 2025

Easy to use! Definitely helps build brand trust. Lots of different widget options to easily imbed in your store. when I needed help, leogen from customer service responded in minutes and solved my problem right away. Highly reccomend!

Hartlyn Jewelry Co.
United States
Over 2 years using the app
September 23, 2025

Absolute Scam, it never really tell you that you have to pay 40$ every 300 orders you make. i pay over 300$ per month for this app without even knowing it

Belari
Germany
5 months using the app
Loox replied September 25, 2025

Hey,
Thanks for taking the time to share your feedback.

We do our best to keep our pricing as transparent as possible, with full details available on our website, Shopify listing, and in the app.

I understand the recent charge came as a surprise. I’m happy to continue this conversation privately to walk you through your current plan and go over all the details.

Best,
Rotem from the Loox team

September 22, 2025

Easy to setup and use with DS Shippers.

Wahooly
United States
20 days using the app