Loox ‑ Product Reviews App

Loox ‑ Product Reviews App

Reviews (9,958)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app boosts trust and conversions by showcasing visual reviews with photos and videos, often increasing sales and helping new customers decide what to buy. They like the clean, customizable widgets, automated email requests with discount incentives, and tools to import and manage thousands of reviews. Many call it worth the price, and frequently praise support as fast, professional, and proactive in resolving issues.

October 22, 2025

problem was solved quickly, promoted reply by Dolev L. Thank you.

Sömn Home
Canada
Almost 3 years using the app
October 20, 2025

DIREI VELOCE NEL CARICAMENTO E UTILE

COSMINICA
Italy
About 2 months using the app
Edited October 22, 2025

Really great customer support from Dolev at Loox. Super quick replies and he solved my issue in no time. Appreciate the friendly and professional help.

Esteme
Netherlands
2 months using the app
October 16, 2025

Kim is very competent. I just gave him an overview of my problem and he managed to triangulate the issue and fix the code of my websites without putting our live websites at risk. I am not a coder, and I know how difficult it is to have a customer support that can modify a code for their clients for FREE. This skillset requires a huge payment if its someone else because it means hiring them to fix the problem. He deserves a raise.

Boeken Stempel
Sweden
About 1 year using the app
Edited October 24, 2025

Very easy to use and definitely increases brand trust. Loox’s customer service is AMAZING ! Whenever we encounter an issue, Jen, Ed, Molly or Sara respond within minutes to solve our issue. We highly recommend Loox !

Nordivie
France
3 months using the app
October 16, 2025

It took quite awhile to get a response but once they responded, they answered my question and gave me step by step directions to update what I was needing to update.

Allways Drops
United States
Over 2 years using the app
October 14, 2025

sizin gelen siparişlerle ne işiniz olabilir acaba 500 siparişle sınırlandırıyorsun berbat bir uygulama

filossa
Türkiye
3 months using the app
Loox replied October 15, 2025

Hey, Thank you for taking the time to share your feedback. At Loox, we always aim to be as transparent as possible; all plan details are clearly outlined on our website, Shopify app listing, and within the app itself. Our Beginner plan is designed to support growing stores and help them get the most value as they scale. I understand that this was not what you expected. If you're open to it, we'd love to continue the conversation and address any concerns you have. Just reply to the email we sent, and we'll do our best to make things

October 13, 2025

Great customer service - Liz was very fast to respond, friendly and helpful.

APHLAIRE
Italy
4 months using the app
October 8, 2025

Sara really helped me with personalising the look of the widget for reviews on my site. Easy and professional.
Thank you!

Salon Snack Co
Australia
16 days using the app
October 7, 2025

Kim has helped me with transferring my reviews from Stamped to loox! Made the move a great one, thank you

sanpedrocoffee.com.au
Australia
2 days using the app