Loox ‑ Product Reviews App

I love the app! Being able to have customers' dog videos and pictures with reviews on my website brings the products alive. I have much more to explore about Loox however first impressions are very favourable. Excellent customer support too, which is key. I needed some technical help and as a small business I rely on good IT support when needed (as I'm not a techie!). The Loox app is backed up with excellent customer support - I can't fault it - and this support, not the price, is my deciding factor in keeping the app after the trial period is over. I look forward to seeing how this app contributes to the success of my business. Thanks!

Been using Loox for all of my businesses and has never failed me. Support is also fantastic. Liz helped me out with adding custom code to the theme to get the default reviews on product cards to become Loox reviews.

Great app really easy to use and set up. The different displays you can do are so great to customise my store. The support staff are really really helpful with any questions I had. Fast response as-well. Highly recommend this app. I was using another highly rated app and this one is amazing compared! So glad I switched over :)

Great platform.
We use across our three other brands- easy to use and navigate.
Cool product that does what it needs to do- 'provide social proof in a convenient manner'

Instant reviews when we switched over while we had received 0 over several months with an unnamed competitor. Then we made a base product change which caused all of our mockup images to not match with the review requests and already received reviews. Contacted support which ouch said they'd get back by email. Well surprise, they did almost immediately and continued to follow up with multiple messages over the next hour. And within that hour Jen from support had somehow remapped all of our products to the new id, all images matching, problem solved. Very happy with the results so far and extremely responsive support.

Everything is working very well, the pop-ups and the reviews and the referrals are all very helpful for grabbing new customers

Easiest by far review app. Loads of intergrations and exporting reviews from previous app provider was super simple. No fuss, templates are easy to set up.

Love this app. It's super easy to use and most importantly it seems super easy for customers. I came from another app that gave me near zero reviews. As soon as I installed LOOX, the reviews started. A must have addition to any serious online store.

We recently moved from a super clunky referral platform. It was hard to use and never looked good therefore never delivered any ROI for us. We launched Loox quickly and really easily - it looked attractive and was easy to use with templates and support. We received over 40 reviews in the first week which was amazing to understand customer feedback but also to quickly populate our website with some amazing reviews & photos. As a bonus, the referral programme has also delivered in two weeks what the other platform didn't in 6 months. Super happy!

1) Widgets are super slow to load on your website, leaving a blank space during up to several second before they appear. I contacted customer service, who are nice people.
But 15 days later the issue still isn't resolved. They only suggested I speed up my website. BUT my website is already fast and it wouldn't solve the issue anyway because the delay appears after the website is loaded. Disappointed.
2) Also, the UX on the back-end is quite terrible.