Loox ‑ Product Reviews App

I've been using Loox for some years now and happy with it. Also had some issues recently on comment loading and video not working and they sure replied fast and fixed it. Great!!

So far I give it a 4 only do to the initial response time from customer service. I requested assistance and got a response right away, but my case was escalated and I didn’t hear back for days. I needed to make a decision and move forward. However, once I was out into contact with Sara F. And Rotem, they were very helpful and timely in their responses. 5 stars for the reviews already coming in and their assistance, but I do think there is room for improvements based on ability to customize without having to go through support. - so that is why 4 stars.

Was using a competitor and couldn't get a good answer on the lack of reviews coming in. So I made the switch to Loox and got an instant uplift in the number and frequency of reviews. Looking forward to seeing how the Upsell function adds value too.

I am amazed. Such an excellent, easy to use app. Support is superb. Imported older reviews from Shopify with one click. Customers love the app. They love to leave the reviews, this is so easy and fun for them. I love you, guys!

worst app ever with bad customer support, have been a loyal customer for 1 year. When my no. of orders started to finally increase got no support from your team kept getting the same email, hidden charges were there using other review apps now

Brilliant work guys. Within 1 week, i got so many reviews which my previously used app was not able to get. Super excited to explore this app & how it will improve our business.

Edit: how convenient, they only addressed one out of 4 issues that I brought up in their reply. Now they offer me 30% off the money-pit scale plan lol. The app didn’t work total of 3 weeks out of two months now. We’re already with Judge.me $15 unlimited everything. Cheers!

We’ve used this app for two months out of which it hasn’t worked for two weeks. I keep getting maxed out quota notifications on 20 emails sent out, despite the limit being 100. Your pos orders will apply the the 500 order limit, even tho no email provided so there will never be a review from those. Some guy Rotem said he fixed it, but here were a month later with same issue. Also takes them a week to fix anything. Switching asap.

Having moved over from Judge.Me because of frustrations with performance and customer service, the difference was immediately apparent with Loox. Set-up is easy, the widgets look great, but most of all I received excellent customer support in setting up my account - particular praise should go to Tal, who replied promptly to each query and was highly knowledgeable and extremely helpful - he deserves recognition for going above and beyond to help me.

Thanks to Loox, our website looks very professional with the star ratings and automated emails for reviews. The referral feature is also helpful to channel new customers to our website. The support is top-notch as well. Ken was super helpful in resolving our issues.

Exceptional Support—Highly Recommended!

Aya and Arielle from Loox provided exceptional support! They went above and beyond, doing all the behind-the-scenes coding and customization we required for our store. They listened carefully to our specific requests and made sure everything was perfect before our weekend website launch. The service was not only efficient and professional, but also incredibly friendly and supportive. I’m extremely grateful and highly recommend Loox—for their dedication and outstanding customer care.