Loox ‑ Product Reviews App

Great customer support! Just an email and the team is always ready to help within minutes! I've engaged so far with Laurence, Rain & Ellison and they all have provided me with exceptional service resolving all my questions. App itself is easy to use and set up, can set up incentives for customers to refer or leave photo/video review too.

Upgraded to add the referral option and in one day received my first referral conversion. Thank you!

It's the best review app we've used...and we've tried a lot! Well worth the low monthly fee. Good looking with plenty of features to make your website looking great. Tech support is fast an helpful as well.

Really good, downloaded last year. Think the app is brilliant and gives merchants control of their reviews as opposed to Trustpilot who charges small businesses a fortune to do anything. Now that Loox has integrated with Google, its even better. Really happy, highly recommend.

Awesome app. I loved everything about it. It was so easy to setup and I think it is better than the alternative that some folks recommend. If you are a new store, this is what you need. It is easy and straight forward. I highly recommend this to new store. You have so many things to figure out, figuring out how to setup a review app, is perhaps not exciting.

The best looking review app I've used. It also doesn't slow my store down.

I wish there was a public reviews page that would show up on Google when customers search for "brand + reviews", kind of like reviews.io and trustpilot have. The loox branding/logo under the widgets currently links to their Shopify app store page, which doesn't really build trust as much as it would if it linked to a dedicated public reviews page.

The customer support is great. I asked for a custom request not available in their UI and Lilach from Loox was able to get it done quickly. We actually left Loox and immediately came back a few days later as the other app we tried didn't compare.

Don't use this APP. At the beginning, everything is FREE, then they put you into $19.99 plan. then after few months, there is a message pop up saying "You’ve reached the limit…
Congratulations! Your business is doing well, and you have outgrown the Beginner plan, which is limited to 500 orders.", the new plan is more than double of the original plan. I am not going to pay $49.99/month.

No WAY!!!

Amazing customer service! Any issues I faced were solved promptly. Really appreciate the Loox team's help. Used other reviews app as well, but by far, Loox is definitely the BEST. Customer service is a HUGE plus (aside from their AMAZING review features)

Shoutout to Chester, Aya, and Mara, for their help :)

Works exactly like it says it will! Would recommend for fast growing stores. Simple enough to setup and has enough customisation features. Two areas of improvements

1. No way to easily request reviews over Whatsapp
2. Lot of fraudelent cases slip through in the referral system where customers game it by giving the referral link to themselves