Loox ‑ Product Reviews App
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (9,937)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants say this app boosts trust and conversions by showcasing visual reviews with photos and videos, often increasing sales and helping new customers decide what to buy. They like the clean, customizable widgets, automated email requests with discount incentives, and tools to import and manage thousands of reviews. Many call it worth the price, and frequently praise support as fast, professional, and proactive in resolving issues.
Refine
-
By rating
Works exactly like it says it will! Would recommend for fast growing stores. Simple enough to setup and has enough customisation features. Two areas of improvements
1. No way to easily request reviews over Whatsapp
2. Lot of fraudelent cases slip through in the referral system where customers game it by giving the referral link to themselves
Hey,
Tamarry from the Loox team here :)
We really appreciate your feedback!
We’re always looking for ways to improve, and we prioritize much of our development plans based on customer feedback.
In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)
Note to those using the Scale version, LOOX has a potential charge when your order exceeds 300, there is an additional charge of up to $760, it gets expensive and even when I turned off the extra features, I was still overcharged . Their customer support is also not real time and you need to wait a long time for the issue to be resolved .
I've been using their app since I transitioned to Shopify, they never miss and they always deliver more than the expectation!
The app was developed over the years since I started and more additional convenience and features at no additional cost!
Another super Plus is that their customer support, especially Lilach and Rotem really did a great job by making changes to my store without hiring an additional professional developer for the specific code I need.
Thank you Loox for providing us with great support and this product is absolutely the best!
more power to your app and business~
What a great! app - brings so much credibility to the store. We have been using Loox at I Love Tunics for a while now and totally recommend it. Support is prompt and v helpful. Chester helped with customizing the code to give us a custom look
Quite impressed. Loox, your pricing is not transparent. At first it shows USD 9.99 Month but on integration is shows 15EUR per month.
I am still testing the app but I must say I am super impressed with the customer service who act quick and helps with the integration!
Delete it sooner the better. if you grow the price will be extremly high, if you earn $1 per order, you see you reach 300 orders it will charge you at least $35 per month. which means 10% net profit this APP will take from you, crazing. and there is no way you could export the images if you want to unistall.
Hey,
Tal from the Loox team here :)
I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues.
Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.
We are confident that the app will pay itself back in full by increasing conversion and retention of your customers. Not to mention reaching new customers with referrals, and increasing the amount of reviews you will collect.
You can export the reviews collected for your store, including the photos, directly from the app or through our support team.
I have reached out to you privately through our support team in order to help you get those reviews, and I'll be happy to help solve any further issues you may have :)
I had not yet installed this app properly,however it managed to add itself into my theme and show all my products as 1 star rated!!! There was no reviews on loox as I had not installed it yet. Be careful as I didn't notice for days that all my products looked as if they are badly rated, I don't understand why that would happen, really not good and has likely lost me a lot of sales during what is suposed to be the busiest time of year!!
Hey,
Yishai from the Loox team here. What you are describing is very unusual. No elements should appear until you manually add them to your theme.
I would really like to figure this out with you. I sent you an email to continue this conversation privately.
Atrociously expensive for what they offer. No way to transfer reviews to other apps if you ever want to move. The only way you can get reviews is in excel format which is useless. For the amount they charge they should have a system to sync reviews across Google, Shopify store and social media. I paid them $35 every month for a year and then stopped because it is a waste of money.
Hey,
Amit from Loox here.
Please note that Loox offers plans to fit all business sizes and situations - from a small starting business to big brands selling worldwide.
No worries, I've reached out to you privately and I'd be more than happy to work everything out with you and help you make the most out of Loox.
Please find our message in your email inbox :)
Definitely like Loox a lot better than Trustpilot already. Loox gives you a lot of ways to help drive sales and entice customers to leave photo/video reviews. Unfortunately, there's no free plan which might make it hard for up-and-coming businesses to work with Loox but definitely something to look into in the future. Plus, I was having a hell of a time trying to code the snippet into my theme and their support team (I worked with Jodel and Chester) literally coded it into my shop within minutes and worked with me until everything looked exactly as I wanted it to. LOVEE the support team 100%.
Good and have generated sales, however had several comments customers can't leave reviews
