Loox ‑ Product Reviews App

LOOX is hands down the best Reviews app out there. We started using LOOX about 3 years ago. The way the reviews display on your website has a lot to do with how effective they are. LOOX has great widgets but the biggest pro is that when a customer clicks on a review on your website, they'll get a really nice popout with the photo on one side and the words on the other side. These are HIGHLY readable and worth their weight in gold.

About a year ago, we moved to BigCommerce upon the encouragement of a marketing agency. (Don't do it. It's like going through the gates of hell.) While we were on BigCom, we had to settle for other review apps. We tried Fera, Judge.me, and Trustpilot. After we finally got back to Shopify and recovered from the BC trauma, the very first app I reinstalled was LOOX. While we were on BC, we only got 62 reviews in 11 months and most of them did not have photos. Our reviews are Back baby! They're coming in at 3 times the frequency and 50% of them have UGC photos on them. For us, the real customer photos are what truly sells our product.

Adding, their customer support is marvelous. Mara, Tamarry, and Jemuel all have gone above and beyond in helping get things perfect. No chat yet but the email is quick and efficient. You don't get lost in a sea of emails or ratings requests. Thank you LOOX!!

Works as described with some really great features. Support is super friendly and fast to help answer questions - thanks Rotem! My only complaint would be that the growth plan is a bit costly for a small business, however it's certainly among the best review apps out there.

Great app, also great customer support. Their customer support team was great to deal with, particularly Rotem, the customer support engineer and Aya, in customer support. The only issue I have is with the functionality and that you can't offer an incentive for text only reviews, just if the customer provides a video or image with their review. I can see the benefit of only offering an incentive for video/images, but it should be a choice depending on the businesses' situation. Other than that small thing, it's a great and simple app to use, with lots of good features and excellent customer support!

Love this app! It's been amazing for our website and it honestly pays for itself with its features. Easy to integrate and helps to make your website look more professional and generate more revenue. It adds so much to our website!

I love using Loox so far it's been quite convenient and my conversion rate has been between 40-80% in terms of people leaving review and converting via referral.

Spectacular ! We love you product and it has grown our business dramatically.
However we would love to see the words "independently verified". somewhere in the copy of the review so customers understand that the reviews are not being posted by us.

I’ve been using Loox for a while now and it’s been fantastic! I recently ran into a mess while testing an Amazon reviews app—but Liz from Loox came to the rescue. She got everything looking great again in no time. Huge thanks to the Loox team—you all are awesome!

P.S. I ended up using the Loox importer to bring in my Amazon reviews… should’ve just done that from the start!

We've been using the app for more than 8 years now. It is simple to use for our team and for our customers. Great app and top-notch support!
warmly recommended

Ripple Yoga Wear Team

Great customer support. Very responsive people. We got lots of reviews with photos. It helps our sales a lot because our product depends on customer feedback.

Loox is hands-down the BEST reviews app there is! I've tried quite a few and the tools included with Loox are so valuable. And support is amazing too. Just had some brilliant support from Yale N not only did they assist with my question, they also made tailored suggestions to boost our review ratio better, with step by step how to implement. I’ve used Loox for years and will never switch to another reviews app. The new features including AI overviews have really boosted our site!