Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (900)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

October 29, 2025

Even though I’m still learning how to use the app and don’t fully understand everything yet, the customer service at Lucky Orange is absolutely excellent! They’re super patient, quick to respond, and really helpful every time I have a question. That kind of support makes a huge difference!

Novoqueen Pro
Canada
7 months using the app
Lucky Orange LLC replied October 31, 2025

Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

October 17, 2025

Jordan was amazing. Accommodating, knowledgeable, and was able to answer all questions I had - Thank you Jordan!

The Functional Teacher
Australia
3 days using the app
Lucky Orange LLC replied October 22, 2025

Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Jordan from Lucky Orange

October 13, 2025

Excellent view of what is really happening on my website. So valuable in creating the ultimate experience for my clients.

Willow Tree and Company
United States
6 days using the app
Lucky Orange LLC replied October 22, 2025

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

October 13, 2025

Really love this app! The app is very useful if you wanna have an overview of customers behavior. The LIVE function is great to follow people!

Pawtner
Belgium
8 days using the app
Lucky Orange LLC replied October 22, 2025

Thanks for taking the time to leave us a review! Seeing exactly what your visitors and customers do and experience on your website through our Live View can make all the difference in improving your website and growing your business. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Jordan from Lucky Orange

October 10, 2025

Easy to use and very helpful to see how your customers behave on your page in order to adapt accordingly!

vannbells
Germany
6 days using the app
Lucky Orange LLC replied October 22, 2025

Thank you for your review! Being able to see what visitors do and experience on your Shopify Store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Jordan from Lucky Orange

October 8, 2025

Very easy to use and has incredible insights on user behaviour. Looking forward to using this more and making strategic changes based on the data. Thank you so much.

Molly Miller
South Africa
8 days using the app
Lucky Orange LLC replied October 9, 2025

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

October 7, 2025

Great and very fast customer support.

Beaker & Wrench
United States
4 months using the app
Lucky Orange LLC replied October 9, 2025

Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Please let us know if you need anything!

Cheers - Jordan from Lucky Orange

September 29, 2025

Lucky Orange is a great tool — we love the heatmaps and session recordings, super helpful for understanding our customers.

Lando
Hungary
About 1 month using the app
Lucky Orange LLC replied November 18, 2025

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Jordan from Lucky Orange

August 29, 2025

In just 15 minutes I learned more than I ever could from hours of YouTube tutorials. Jordan was energetic, practical, and clearly knows the app inside out. He answered every question quickly and accurately—and often anticipated what I needed before I even asked. It’s the first time (and maybe the last) I’ve spoken with a representative who truly understood the product and actually listened.

King & Tuckfield
United Kingdom
About 7 hours using the app
Lucky Orange LLC replied September 5, 2025

These are words we love to hear! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Jordan from Lucky Orange

August 19, 2025

I love the dashboard and the options to see the real customer interaction on my website. Very insightful and I highly recommend it!

Nuude
Switzerland
7 days using the app
Lucky Orange LLC replied August 29, 2025

Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Justin from Lucky Orange