Lucky Orange Heatmaps & Replay
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Reviews (899)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app gives clear visibility into real customer behavior and conversion blockers. They highlight session recordings, heatmaps, funnels, and form analytics for spotting UX issues, especially on checkout, and report conversion lifts after fixes. Beyond heatmaps, merchants value live chat, visitor profiles, AI‑powered insights, and easy Shopify setup. Many recommend it for growing stores and praise the fast, hands‑on support and helpful onboarding.
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Really choppy and hard to just watch the video straight through. Whatever the new user face is or the user interface is, it's pretty terrible.
Thank you for sharing your feedback. We aim to deliver smooth, reliable session recordings, and we are sorry to hear your experience didn't meet that standard.
Because we hadn't received a support request prior to this review—and haven't seen similar reports from other users—we want to make sure we investigate what happened in your specific environment right away. As soon as we saw your feedback, our team reached out directly to request store access so we could troubleshoot.
While we haven't heard back yet, we would still love the chance to fix this for you. Please reply to our email or reach out to us at support@luckyorange.com so we can get to work resolving this immediately.
Regards - Will from Lucky Orange
Very useful app! Responsive and helpful customer service.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology and customer support and are thrilled to be part of your journey. Happy tracking!
Cheers - Justin from Lucky Orange
This is an amazing app! You can see so much data to who make edits to your website, make the experience better for your customer. It’s truly super helpful. You need the time to be able to review it all but it’s helpful! Try it out!
Thank you for your review! Being able to see what visitors do and experience on your Shopify site can make all of the difference in improving the customer experience and your conversions. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
Justin was very helpful in answering my questions and helping us get our order tracking fixed!
These are words we love to hear! We’re always here to help our customers be as successful as possible, both now and in the future. Happy tracking!
Cheers - Justin from Lucky Orange
Love this app. Great info on who’s visited where ! Helpful tool
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
This app is really good and it helped me to discover problems with broken URLs for my ads and it helped me to see what products people are interested in. I highly recommend it.
Thank you for your review! We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks again for your review, and don't hesitate to reach out with any questions!
Cheers - Justin from Lucky Orange
This app doing fradulent advertising....it said 14 days free trial and charged me before and dnt want to refund....absolute scammers....there are multiple free apps such as Microsoft Clarity....Stay Away!!!!
Lucky Orange is great for shopify stores. What sets it apart is the ability to watch real session recordings on your checkout page, so you can see exactly where customers drop off is and to improve your conversion rate.
Thank you for your review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Justin from Lucky Orange
The app appears to have numerous features that can prove to be valuable for your business. The customer service has been great thus far and the app appears to be easy to use.
Thank you for your review! We’re so happy that we’ve been able to impress you with our technology and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
Just a great tool for tracking customer behavior! It's expecially useful for gauging real-time reactions to new campaigns or store updates.
Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!
Cheers - Jordan from Lucky Orange
