Reviews (288)

Overall rating
4.2
Counts per rating level
  • 70% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app easy to set up and use, even without technical experience, and effective for collecting emails and growing lists. Many use it for newsletters, abandoned cart emails, and campaigns that boost sales and exposure. Integration with email tools is described as seamless, templates as clean and customizable, and reporting and scheduling as useful. Merchants frequently praise reliable performance, responsive support, and strong value, even on free plans.

January 16, 2019

We added this app to our website to obtain email addresses for newsletters. Would be nice if the app had newsletter templates that you could just click on and update with your unique information and then send. I am not sure exactly how to get the emails to populate to a newsletter app. It is still a learning process.

Two Sisters DIY
United States
Over 1 year using the app
June 7, 2022

App claims to be free, a feature that I needed required a subscription. I subscribed to premium to get this feature and then when trying to implement this feature on my site I am told that it is only available for pro and my subscription would need to double in price. I asked to be reimbursed and uninstalled the app. The charge has never been refunded.

Michelle Marie Boutique
United States
About 22 hours using the app
Mailmunch replied June 15, 2022

Hi Michelle Marie Boutique, I would like to applogize for the inconvenience you had to face. It is my understanding that a refund was processed promptly. I would also like to address all your concerns regarding the premium subscription. Please respond to the email sent from one of our Customer Success champions so we can have this issue addressed to your satisfaction.

December 26, 2022

This is a very nice app to allow mail chimp forms on your website to collect leads and grow your email list. I also really appreciate their customer service. I had an issue on, not only, a Saturday, but Christmas eve as well, and someone answered my chat and looked into an issue that was my fault for changing the theme that interfered with the landing pages. Highly recommend.

Get Heath Fit
United States
Over 2 years using the app
Mailmunch replied January 12, 2023

Hi Get Heath Fit, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

March 26, 2019

I'm very happy with this app. (I had to remove the standard Shopify mailing list box from my footer because for crazy reason it is not possible to get double-opt in between Shopify and Mailchimp and I was being inundated with spambot sign-ups.)
The MailMunch sign up bar is easy to set up, looks great, is customizable and seems to work well.
Thanks for solving that problem guys!

LeilaCools
Canada
3 months using the app
December 22, 2022

Service is stellar! Quick to respond and help me out for my specific needs. Thank you Kevin for helping me out at this crucial advertising season. I had to use mail chimp for my other company and I find mail munch a bit of a learning curve but it is more powerful with more options to make a professional appearance. Kevin sent me a link to learn more and offered further support which I will take him up on after Christmas.

Poochie Moochie Pet Store West Edmonton
Canada
Over 2 years using the app
Mailmunch replied January 12, 2023

Hi Poochie Moochie Pet Store West Edmonton, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailchimp forms by Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

December 12, 2018

I got the app to send out a mass message about our pork rind business to former customers. The templates were easy to use an I needed help converting a csv file I got online and as able to get chat support help via facebook which was amazing. I do not recommend the emailing back and forth it is time consuming and work will never get done. Wish they had an in app chat feature. But the customer service was on point and the email did what it was suppose to make $$ for us.

Perry's Pork Rinds LLC
United States
1 day using the app
March 25, 2017

I can't believe this is so easy to use! Honestly, I can't believe it actually works... you know how this is, you try 10 apps, nothing works, or works partially or whatever. But this one here MailMunch, it saved me so much time and money since now I don't have to hire a website developer. It works so beautifully. If it were possible to give it 100 stars I would do it. I hardly ever write a review but I had to do it this time, it works flawlessly, very worth the subscription.

Easyflexibility
United States
About 20 hours using the app
Edited September 15, 2019

I have used MailChimp to connect my newsletter and mailing list to my Shopify account. It is a simple process and makes things a lot easier in managing things. The templates are great and easy to edit to create a tailored finish that is eye catching. They provide step by step guides to ensure that you are able to complete any task that you set out to do. The articles are easy to read and follow, which makes the application really beneficial. I am learning more and more as time goes on and feel that this is a awesome resource and work perfect with Shopify. Really useful app! Thanks.

Edifying Answers
United Kingdom
25 days using the app
Edited October 1, 2020

THE WORST CUSTOMER SERVICE - I have paid for a premium service and we can't even tweak the templates to match our website theme - so I submitted to there design team - I have sent form back 3 times for corrections - we haven't even setup the welcome pop up because they can't centre the text - it's been 2 weeks & I'm done - my patience has run out - they were very quick to take my money - - - - - - - I replied to your chat over 30 minutes ago & NO response - the last email was from Bill Tue, Sep 29, 2020 5:55 pm agreeing the work that you sent to me was horrible ------ still no help, no email & it's the end of 2nd business day - beyond BAD

No Worries
United States
About 1 year using the app
Mailmunch replied October 1, 2020

Hi Jill, We are extremely sorry for the inconvenience you had to face. Jessica reached out to you earlier regarding the resolution of this issue. Can you please check if you've received an email from Jessica or a message on our live chat from Alex so we can make sure that this issue is resolved and everything is setup as per your requirements?

Edited June 3, 2019

Frustrating! really difficult to use and no where to get help..........................................

Flying Changes
United Kingdom
5 months using the app