Reviews (1,520)

Overall rating
4.8
Counts per rating level
  • 83% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.

April 9, 2025

Troy was very helpfull resolving an issue we were having

Mindwork Games
Italy
About 1 year using the app
April 2, 2025

CLARISSE was very helpful and patient to solve our problem.

COGTHEBIGSMOKE
Japan
About 3 years using the app
Edited March 28, 2025

Thank you for resolving all my doubts, I made quick progress with your support!!

(:

LAGO
Mexico
6 months using the app
March 11, 2025

If you have the opportunity to use it, it is better to waste it.
Good luck trying to cancel the subscription. They will charge ridiculously things when you try and won't let you until you pay.

Gigo Underwear Colombia
Colombia
4 months using the app
Intuit Mailchimp replied March 13, 2025

We're sorry to hear about the experience and want to help where we can. We located your interaction with our Billing team and they followed up with more details regarding a refund. Please check your email for more information, and let us know if you have any further questions.

March 10, 2025

Just what I needed and Clarisse was of great help for the last details :-)

Carine Gilson
Belgium
10 months using the app
March 7, 2025

David gave me an excellent support, he has been very kind too

WA:IT
United States
About 1 year using the app
March 7, 2025

Great experience!!! I'm not skilled at all with Apps, but Dean was very patient and guided me through this French version of my sign-up Form pop-up (and contacted me back when I accidentally left the chat!!)

I hope Dean will be my Mailchimp assistant if I need help again in the future.
Five stars are not enough.

TheGreenThingz
France
13 days using the app
March 5, 2025

キャロルは親切です。ありがとう。

ROEROE Onlineshop
Japan
10 months using the app
March 3, 2025

すばやいリアクションに感謝します!KAROL は役に立つ

しつもんメンタルトレーニングオンラインストア
Japan
Over 3 years using the app
February 28, 2025

Lori was great, I hope the solution she gave me will work, I am waiting for the email saying my domain authentication worked ! Finger crossed !

LorenZone
France
Over 1 year using the app