MIDA Replay, Heatmap & Insight
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (612)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a powerful, easy-to-use tool for understanding customer behavior and boosting conversions. They value session replays, dynamic heatmaps, and features like Insight Mode, IP exclusion, and suspicious-session filtering for uncovering hidden issues and friction points. Many use it for ongoing site optimization, praise the generous free plan, and highlight fast, proactive support that often unlocks extra sessions and features.
Refine
-
By rating
Such a friendly support team and the free plan is generous enough to test things out. Would highly recommend.
Hi Gymfluential,
Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA team.
I’m obsessed with this app — it’s a no-brainer. Super user-friendly, streamlined, and simple to navigate. The insights are clear and make it easy to get real value without overthinking. Not to mention the customer service team is exceptional. Highly recommend!
Hi CLUB NEO family,
Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA team.
very useful app, excellent customer service with fast response
Hi Vibroacoustic Solutions family,
Thanks so much for your review! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA team.
So far, so good! As new users, we're impressed by the session recordings. For a small business like ours, it's great to be able to monitor customer behaviour!
Hi LESSACS family,
Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA Team.
Excellent support and well priced - does exactly what it should, nothing more, nothing less.
Good to see an app not charging through the roof and adding pointless features, a seemingly common occurrence with SASS lately.
Hi Scentstop family,
Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA Team.
The response was quick and the issue was resolved within a few hours, thank you very much.
Hi MoMiIsland family,
Thanks so much for your kind words! 🙌 We’re glad MIDA is helping your store - our team’s always here if you need support. 🚀
Cheers,
MIDA Team.
Best Staff, very easy to use, and tbh surprisingly no bugs so far lol. they have a free plan which should be enough for some stores
Great customer service. I encountered an issue where my IP address was being counted as one of the sessions, and I was able to resolve it with the team in under 20 minutes.
Thank you for sharing your experience! We’re glad our team could quickly help you resolve the IP address issue and get everything running smoothly. ⏱️ Your kind words about our customer service mean a lot, and we’re always here to support you whenever you need us! 🙌
Excellent support team.. highly recommended better then luckyorange i have used it previously..
Very helpful app, will help you to know whats wrong in your store by watching customers what they are doing. Also the team is amazing. They always help me.
Thank you for your kind words! 🌟 We’re so glad to hear that MIDA is helping you spot areas for improvement by watching real customer behavior. It’s also wonderful to know our team has been there to support you whenever needed — we’ll be sure to share your feedback with them. We truly appreciate your support! 🙌
