MIDA Replay, Heatmap & Insight
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Reviews (611)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful, easy-to-use tool for understanding customer behavior and boosting conversions. They value session replays, dynamic heatmaps, and features like Insight Mode, IP exclusion, and suspicious-session filtering for uncovering hidden issues and friction points. Many use it for ongoing site optimization, praise the generous free plan, and highlight fast, proactive support that often unlocks extra sessions and features.
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I was disappoint about the app at first, because the recording feature doesn't work properly. But after I contact the support team, they fix my issue promptly and nice to talk. Professional and friendly.
Thank you for your honest feedback! We’re sorry to hear about the initial trouble with the recording feature, but we’re glad our support team could resolve the issue quickly for you. 💡 It’s great to know you found them professional and friendly — we’ll be sure to pass along your kind words. We truly appreciate your patience and for giving us the chance to make things right!
I love this app! It’s a great way to see how people/customers are reacting to my site and what they’re gravitating toward. Their customer service is great too! All around great experience!
Amanda Seeberger
Owner & Founder of Always Amalfi
Thank you so much, Amanda! 💙 We’re thrilled to hear that MIDA helps you see how customers interact with your site and what captures their attention. It’s wonderful to know you’ve had a great experience not only with the app but also with our customer service team. We truly appreciate your support and look forward to continuing to be part of Always Amalfi’s journey! 🌟
Great App with lots of good features and constantly adding more features. I have been on the Free Plan for a couple of months now, but I will definitely be switching to a paid plan very soon. Their customer service is very responsive and helpful. I totally recommend trying them out!!
Excellent app. Improving day by day. Customer support is very helpful.
A plug and play app that allows me to see what interests my customers the most and how to improve the layout.
Customer service is great and was able to catch some fatal flaws and correct them
The app looks awesome! I just finished the onboarding process, and everything feels smooth and intuitive. I love how clearly it records what people do on my website—it gives me valuable insights in a very user-friendly way. Looking forward to using it more and exploring all the features!
Excellent service, great replays, awesome quality. Also team is quick to reply, can't ask for more
Unable to give any Recording , and Support is very bad ,
Hi there,
Sorry to hear about your experience with MIDA! We’ve reached out to you directly to better address this and to also clarify the situation. At the same time, we’d like to confirm that all the issue with the access on your side has been resolved.
Please feel free to get back to us anytime, we’re always happy to assist!
The app is very intuitive and works well out of the box. We experienced some issues with the display on our session replays but the Mida team was able to help right away.
