MIDA Replay, Heatmap & Insight
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Reviews (611)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a powerful, easy-to-use tool for understanding customer behavior and boosting conversions. They value session replays, dynamic heatmaps, and features like Insight Mode, IP exclusion, and suspicious-session filtering for uncovering hidden issues and friction points. Many use it for ongoing site optimization, praise the generous free plan, and highlight fast, proactive support that often unlocks extra sessions and features.
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Great app for any business starting out to understand what your customers are doing when visiting your website. Love the session recordings function! Very friendly and prompt customer service too!
Amazing customer service nothing is too much trouble
Great app, very easy to use. Chloe from support is AMAZING, very prompt at responding and helping me. Highly recommend the app.
This app is definitely a game changer when it comes to providing insights on customer behaviour. Useful for determining design flaws and what users are struggling to locate or expect elements to do on a page based on clicks.
Customer support is fast, friendly and very accommodating. So far great experience.
Thanks to Chloe!
Hi, I would rate you guys a 5... for the free version, you offer much more than other apps out there that do the same thing
Very intuitive and easy to use. I love that they offer a free version as my company is still growing but the reports are so useful. Customer support is also great.
Great service, the app works really well highly recommended and the support is very helpful too. I think this app is a MUST have for you if you need to improve your conversions.
Eric provided great support and answered all my questions diligently. Would recommend this app
Thank you for the amazing Support Chloe, You're a star !
Makes it really easy to track customer movement during their visit. Helps us find a lot of misplaced stuff and fix problems as we see it thru their eyes. Recommended.
