MIDA Replay, Heatmap & Insight
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Reviews (611)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app clearly shows real customer behavior with session replays, cursor tracking, and dynamic heatmaps, helping them quickly spot friction and fix issues that lead to more orders, even on low-traffic stores. They value features like Insight Mode, rage-click detection, bot filtering, and IP exclusion, plus a smooth interface, quick setup, generous free plan, and fast, proactive support that helps optimize store layouts and performance.
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doesn't actually record a lot of the sessions
Thank you for the feedback! Our team has already reached out to you directly to look into this to understand further.
Mida-app.io Team ✨
excellent app. let u track customer behaviour in real time. visitors details are also in detail and heatmap is excellent feature
Very easy to understand and use, very intuitive UI. They also have a great team that have helped me out anytime I have any questions.
Super helpful app - enjoying the screen replays and heatmaps. Provides valuable data.
Helped identify where user functionality needed improvement on my website, definitely recommend
Thank you for the recommendation! Glad MIDA helped you spot where things needed fixing. That's exactly what it's built for. We're here anytime you need us!
Mida-app.io Team ✨
Great app with regular updates that add useful features and improvements. The support team is responsive, helpful, and always willing to assist. Highly recommended!
Thank you so much for the kind review with the lovely words, the team are very happy to hear it!
Mida-app.io Team ✨
Great app for session recordings and heatmaps. It helps me understand how visitors use my store and where they may get stuck. The support team is also very responsive and helpful — they helped me with IP exclusion, extra sessions, and a delayed capture issue. Recommended!
Thank you for sharing about your journey with MIDA with all the lovely words ! We're here anytime you need us!
Mida-app.io Team ✨
The idea is good, but for some reason it is not that uncommon to see session recordings failing to be played / listed / accessible / shared.
So we basically have it just in case, but don't hold a lot of hope when we want to use it. We've been using this app for well over a year, but as soon as we have time we will switch to Microsoft Clarity, which is free and also records the sessions.
Today we needed to reach out to support, but the bottom icon was not present, not for chat, not for "leave a message" although we have "Priority Support"
Thank you for your feedback.
We understand the concerns you've raised. Please rest assured that our team has received all of your reports and is actively following up on each case with you.
We've already provided updates on several of the issues mentioned. Your feedback is extremely valuable to us as we continue improving the platform. Thank you again for your support.
Mida-app.io Team ✨
excellent
Absolutely amazing App, an excellent addition to my shopify store. The support team is also amazing and very helpful. The insights into how customers interact with the websites are very helpful.
