Reviews (136)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a game changer for selling highly customizable products with complex options, logic, and layered visuals that closely match real items. They like the modern, intuitive design experience, easy design-to-cart flow, and strong branding controls. While the builder has a learning curve, tutorials help, and updates are quick. Support is frequently praised as fast, thorough, and very hands-on, including with theme integration and custom code.
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Without it, my business idea would never have been possible! Their customer support is also incredibly responsive, answering the many questions I've had during the build phase of my product customisation tool.
Thank you for your wonderful review! It's fantastic to hear that our platform played a crucial role in bringing your business idea to life. Your success is our success, and we look forward to continuing to support your business as it grows. Thank you for choosing Kickflip!
App is really good but few limitations like can not add product description, can not delete product, though you can archive. But overall loved the app and customer support also great, always ready to help. keep going and improving. Thanks
Thanks for your feedback—it’s invaluable. It’s great to hear you love the app and our customer support.
Concerning product descriptions, there are many ways to add them. Please check out our documentation (https://help.gokickflip.com/en/articles/4606619-displaying-a-product-description-under-your-customizer) for detailed guidance. If you need further assistance, don't hesitate to contact our support team—we're here to help!
Thanks for pushing us to keep innovating!
Amazing App
Not like any other Customization product
The have so many features
and their builder is amazing, it has logic and masks, and color multiply
And overall, they are pay as you go model, which is great for new businesses
Their support is good as well, and they usually try to help as fast and as much as they can
Thank you for your great feedback on Kickflip. It’s always inspiring to hear how our solution is making a positive impact. We’re committed to supporting our customers' success and innovation, and it's heartening to know that our efforts in customer support are meeting your needs. Thank you for being a part of our community.
If you sell customised products, give Kickflip some serious consideration. The interface is simple and clear to use, and mobile compatible. When you create your products in the app, customers can personalise products according to the options you stipulate. It is A VERY flexible product customisation tool. I tried out many other apps before I found Kickflip and this app is head and shoulders above the rest. It did take me some time to learn how to build my products but there are lots of help videos and I got great online support from Elisabeth and Cindy too. The assistance I have received from the team is always timely and responsive. Overall, this is a great product.
First off, massive thanks for sharing your experience with Kickflip! It's fantastic to hear how it's helping you add that personal touch to your products.
And yeah, getting the hang of new tools can be a bit of a journey, but we're stoked to hear our help videos and the support from Elisabeth and Cindy got you through it.
Here’s to many more successes with Kickflip!
An absolute pleasure,
I have been using Kickflip for a few months now (after I tried a few alternatives), and I couldn't be more happy with my choice.
The integration was extremely simple, the app is flexible and capable, the FAQ page and bot can provide you with most of the answers, but what makes Kickflip the best choice out there are the people.
Responsive, professional, and always with a smile and a true willingness to help.
I wanna take advantage of this opportunity and thank Cindy from the Kickflip team : ] thank you for all that you have done
Cheers!
Thank you for your kind words about Kickflip. It's fantastic to hear that the Kickflip's ease of use and the team's responsive support, have made a positive impact. We appreciate your feedback and are thrilled to see our efforts in creating user-friendly technology resonate with you. Cheers!
At first it looks really daunting and confusing but once you give it a go it becomes very straightforward! I cant imagine that there's a better app available for personalisation than this one. Has completely transformed the user experience.
Thank you for your fantastic feedback! We're so happy to hear that our app has transformed your user experience. If you ever have more insights or suggestions, feel free to share. We appreciate your kind words!
We have been using the app for sometime now and have tried couple of apps for customisation. This is by far one of the best apps we came across and value the team that's behind. We faced couple of challenges to integrate the app properly with our theme and even if we are not that techy enough. The team had taken extra steps to provide us with solutions and response time is fantastic.
Thank you for your kind words about Kickflip. We're thrilled to hear that you've found it to be one of the best for product customization and that our team's support has been helpful. Your support is truly motivating, and we look forward to bringing you even more enhancements in the future.
We are using this app since few days now. We tried a lots of apps to offer options in an easy and beautiful way for our customers and this is by far the best app for us, easy to use, lots of possibilities for options, clean design.
We want to thanks Cindy from helpdesk and the developers team for helping us to integrate some code for the cart. The great customer service we received, also decide us to rate this app 5 stars.
We highly recommend this app and company.
Best regards
Hervé Baud / Jorge Baldaia - M2G Clothing
Dear Hervé and Jorge,
Thank you for your kind words and the 5-star rating. We love hearing your feedback at Kickflip! It's what drives us to constantly innovate, create user-friendly experiences, and aim for excellence. We're thrilled to hear that our app has contributed to your business in a meaningful way.
Cindy and our development team thank you for your acknowledgement. We're excited to keep taking care of your needs and going above and beyond your expectations.
Best,
-The Kickflip team
i was excited to install this app onto my store to give my customers more options and see real time edits to their designs on existing products, which i soon found was not available and had to introduce a new product onto the store for the same or i needed to hire someone to do this. customer service response is extremely slow and so far i have been waiting 20+ hours for a reply on their chat when i can see they were active.
The edit allows for your to see a desktop/mobile view however this is not how it is shown once live.
Dear Cake Me Crazy team,
We understand your need to receive an immediate response and we apologize for any inconvenience this may have caused.
Please note that our customer service operates Monday through Friday during standard business hours, Eastern Time. Unfortunately, your message was received on a Saturday night when our support team was off duty. We do our best to respond to all inquiries as quickly as possible during business hours.
Your satisfaction is important to us and we appreciate your patience as we work quickly to provide a response.
Thank you for your patience and understanding!
Customer support cares about giving all users a positive experience and is quick to respond to any needs. Don't hesitate to reach out.
We appreciate you taking the time to share your feedback.
Our Scale Plan has been our standard plan for some time. We’ve reached out by email to follow up directly.
