Reviews (136)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a game changer for selling highly customizable products with complex options, logic, and layered visuals that closely match real items. They like the modern, intuitive design experience, easy design-to-cart flow, and strong branding controls. While the builder has a learning curve, tutorials help, and updates are quick. Support is frequently praised as fast, thorough, and very hands-on, including with theme integration and custom code.
Refine
-
By rating
The whole team is very kind and responsive. The app is the best I have found in Shopify so far.
Thanks for the awesome feedback! Our team is always here to help, and it’s fantastic to hear that you’re loving our platform. We’re all about making your experience the best it can be. Keep rocking on Kickflip, and let us know if you need anything else!
Amazing configurator app and very helpful and quick customer service! Highly recommend as it's very customizable and should work for any kind of business that wants any sort of customization. Thanks kickflip!
Thank you for your wonderful review! We are delighted to hear that our configurator platform and customer service have met your expectations.
We’re thrilled to be a part of Innit Designs’ journey. Your iconic chairs and sustainable design practices resonate deeply with our mission to empower businesses through exceptional customization solutions.
Thank you for recommending Kickflip, and we look forward to continuing to support your success.
- The Kickflip Team
Extremely useful configurator app. The best one available in the market, with both complex functionalities and good looking UI.
Other configurator apps just lack functionality or look very outdated.
Plus, the customer support is extremely responsive.
10 out of 10
Wow, this review made our day! We'll frame it and hang it up in our office. 😄
Thank you so much for the kind words! We strive to make our configurator app the best out there, and it's great to hear that you think so too. We also pride ourselves on being responsive and helpful, so your feedback means a lot.
Thanks again, and stay awesome! 🚀
User friendly. Incredible backend interface. Superb customer service.
Your words fuel our fire to keep making magic happen! Thanks for the shoutout!
This app has been great. The customer service is unbelievable. I've had multiple video chats to walk me through issues I was having. Looking forward to creating more
Super thrilled to hear about your positive experience! :D
We're here to ensure creators like you have everything you need to bring your visions to life. Keep crafting those custom rugs; we can't wait to see what you'll create next. Thank you for choosing Kickflip!!
The support team is never online in the Pacific time zone. Whenever you ask something the bot says we'll contact you tomorrow. Canada'a tomorrow is New Zealand's night so I will never be able to get live support.
1- If you can't support it globally then just sell it in Canada.
2- You can turn off your online support when it's night in Canada.
We appreciate your feedback and apologize for any inconvenience you've experienced with our support. While our chat isn't available 24/7, we aim to respond within a few hours.
To address your concerns:
Global Support: We're actively working on improving support coverage globally.
Online Support Hours: We're always exploring options to optimize our support availability and can schedule calls outside regular hours if needed. Feel free to reach out to us at help@gokickflip.com, and we'll work together to find a suitable time that accommodates your schedule.
Please let us know how we can assist you further.
Best regards,
I've downloaded the app, but it's asking me to login, but I don't have an account. There's no sign up button... help! Thanks
5/5 for their awesome customer service. They responded fast to help us setting up everything.
Thank you for your feedback! We're thrilled to have you onboard and look forward to seeing Supra Athlétique achieve great success with Kickflip. 🔥
I've searched far and wide for the perfect producer customizer, and lucky for you, you just found it! This is by far the cleanest, most modern, and intuitive option out there. Customer support is amazing and are always very quick with their responses and always eager to help. Highly recommended and I'll be a long time user! Great stuff Kickflip team!!
Thank you so much !! We're thrilled to hear that our product customizer solution has met your expectations and that our customer support has been helpful. Your feedback means the world to us. We're grateful to have you onboard and we promise to keep delivering the quality you've come to expect.
- The Kickflip Team 🙏🏼
Brilliant app. Really easy to use and works incredibly well at showcasing our products exactly like they would do in real life. Saved us lots of time and money. Would highly recommend it to any business looking to offer customisation.
Thank you so much for your kind words about Kickflip. We're thrilled to hear that you find it brilliant and easy to use.
We're putting a lot of effort into developing this app, and it's great to know that it's saving you time and money.
Thanks again, we can't wait to see what you'll create next!
